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Hire Desk Team Leader
4 months ago
About The Role
Are you the type of person who enjoys regularly interacting with customers, managing multiple accounts and driving team sales? Do you have the skills and experience to lead a team of high performing individuals? If so this could be the role for you. We’re looking for a Customer Service Centre Team Leader who will thrive in a telesales or account management environment to join our team. You will help us to deliver our customer promise - to delight every customer, every time.
In the role of the Key Account Desk Team Leader will provide exceptional service levels to customers whilst maximising revenue opportunities for the business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill-set and behaviours:
Prior experience in a role where you can demonstrate exceptional customer service skills is essential Previous experience in the Utilities industry would be advantageous but not essential Able to demonstrate Customer Service excellence both internally and externally Excellent interpersonal and influencing skills with the ability to effectively communicate across all levels and functions both within Sunbelt Rentals and customer organisation Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards throughout the account Effective planning and organising skills, methodical approach with close attention to detail and adherence to company standards and procedures A flexible approach within the role. Able to adapt to individual and operational change in a diverse and fast-paced organisation High level of integrity and trust Self-motivated and conscientious Takes ownership with a positive attitude and a drive to be proactive Resilience. Able to stay calm when under pressure and continue to make decisions and solve problems on the go.