Dealing Services Agent

2 months ago

Manchester, United Kingdom AJ Bell Full time
Job Description

Our Dealing Services team is expanding 

At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them.

Do you have a passion for trading and investing? Could you be our next Dealing Services Agent helping AJ Bell customers execute their deals? We are looking to recruit hardworking, articulate individuals who will play a key role in providing our award-winning service to our customers. 

We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.

What does the job involve?

  • Our Dealing Services Agents support customers by phone, email and secure message, placing and executing deals over the phone ensuring that the highest level of customer service is provided at all times.
  • We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner. 
  • You’ll be taking inbound calls and also responding to incoming emails, with all aspects of the work carried out in line with service level agreements and our compliance policies. 

You’ll enjoy a comprehensive structured training programme and on-going support to enhance your knowledge and experience.

Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications. 

What we're looking for:

  • Dealing experience is not essential but a keen interest and knowledge in trading is beneficial
  • You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English
  • The ability to demonstrate excellent customer service skills
  • A polite and professional telephone manner 
  • Strong communication skills, both written and verbal
  • Competent with Microsoft Word, Excel and Outlook
  • Ability to work under pressure and meet deadlines

This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, and to include some bank holidays. 

About us: 

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 542,000 customers using our award-winning platform propositions to manage assets totalling more than £86.5 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,450 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

Our perks and benefits:

  • Stating salary of £26,000
  • Starting holiday entitlement of 25 days, increasing up to 31 days with length of service
  • Holiday buy and sell scheme
  • A choice of pension schemes with matched contributions up to 6%
  • Discretionary bonus scheme
  • Annual free share awards scheme
  • Buy As You Earn (BAYE) Scheme
  • Health Cash Plan – provided by SimplyHealth
  • Discounted private healthcare scheme and dental plan
  • Free gym membership, with an on-site gym providing a wide range of free classes
  • Employee Assistance Programme
  • Bike loan scheme
  • Sick pay+ pledge
  • Enhanced maternity, paternity, and shared parental leave
  • Discounted nursery fees at Kids Planet on Exchange Quay
  • Loans for travel season tickets
  • Death in service scheme
  • Paid time off for volunteer work
  • Charitable giving opportunities through salary sacrifice
  • Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
  • Parking at Exchange Quay
  • Personal development programmes built around you and your career goals, including access to personal skills workshops
  • Ongoing technical training
  • Professional qualification support
  • Talent management programmes
  • Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
  • Monthly leadership breakfasts and lunches
  • Casual dress code
  • Access to a range of benefits from our sponsorship deals

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.


Array

  • Dealing Services Agent

    2 days ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    Why Join Us?AJ Bell Management Limited is a leading investment platform business that offers award-winning solutions for individuals. We strive to make investing easier and help people take control of their financial futures. As a Dealing Services Agent, you will have the opportunity to work with a dynamic team that is passionate about delivering exceptional...

  • Dealing Services Agent

    4 days ago

    Manchester, United Kingdom Aj Bell Full time

    Job Description Our Dealing Services team is expanding!  At AJ Bell, we're in the business of helping people invest.Thousands of customers place deals through us to buy shares on the stock market and other investments, and our Dealing Services Teams are there to help them.Do you have a passion for trading and investing?Could you be our next Dealing...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    6 months ago

    Manchester, United Kingdom AJ Bell Full time

    **Job Description**: Due to growth, our Dealing Services team is expanding! At AJ Bell, we're in the business of helping people invest. Thousands of customers place deals through us to buy shares on the stockmarket and other investments, and our Dealing Services Teams are there to help them. Do you have a passion for trading and investing? Could you be our...

  • Dealing Services Agent

    2 days ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure. You'll be comfortable using technology to manage customer interactions and possess a high level of accuracy when dealing with sensitive information. The successful candidate will be able to commit to working a flexible schedule,...

  • Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    Service Desk Agent 40 hours PAYE - Monday - Friday - 1 working wekeend in 4 Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support...

  • Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    **Service Desk Agent** **Temporary contract 6 / 12 months with the possibility of permanence if all goes well** **Location **40 hours a week - Monday - Friday with 1 working weekend required in 4 - shifts fall in between 7am - 7pm** As the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine...

  • IT Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    Service Desk Agent - Manchester Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are...

  • IT Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    IT Service Desk Agent As the IT Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries...

  • Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    Service Desk Agent Temp PAYE Full time - Monday to Friday and one weekend in four. As a Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. **Key Accountabilities** **Works under supervision,...

  • Letting Agent

    6 months ago

    Manchester, United Kingdom RM ACADEMY LIMITED Full time

    **Position Overview**: **Responsibilities**: - Researching and identifying properties in targeted goldmine areas within Manchester that align with our investment criteria for STR and SA. - Analyzing market trends, demand-supply dynamics, and other factors to establish and recommend areas with high potential. - Building and nurturing relationships with...

  • Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • 1st Line IT Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    **Service Desk Agent** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for...

  • Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...

  • Estate Agent

    6 months ago

    Manchester, United Kingdom Fine & Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Wilmslow Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the luxury housing market in Wilmslow and the surrounding areas. What you do: Focusing solely on the upper quartile of the property market, you...

  • Customer Service Agent

    2 weeks ago

    Manchester, United Kingdom Mears Full time

    About the Role :As a Customer Service Agent, you'll deliver front line customer support for Mears Living customers, by taking and processing emails, calls or via other multimedia channels.You'll be responsible for providing the highest professional standard of customer care 24/7, 365 days a year, supporting all internal and external customer contact.Take and...

  • Customer Service Agent

    6 months ago

    Manchester, United Kingdom Mears Group Full time

    Annual salary: up to £24,024.00 Customer Service Agent Manchester - 12 month FTC, Full time_ - Salary up to £24,024 pa_ Do you genuinely enjoy helping people? Do you want to work for one of the leading providers in the housing, property management and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary...

  • Service Desk Agent

    6 months ago

    Manchester, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...