Therapies Outpatient Administrator

3 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at QMC. We are looking to recruit to 2 posts - 1 full-time at hours and 1 part-time at 30 hours per week.

The Outpatient Administrators core working days are Monday to Friday, with shift patterns between will have excellent customer service skills and be committed to providing a first class service. You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Main duties of the job

The post holder will be required to work within the Therapy Services Department and take responsibility for administrating and receiving referral letters, email referrals, electronic and other internal referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls, for the specialties. Close liaison with Managers within the Directorate, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

As Therapy Services Outpatient Administrator your role will be to ensure that a comprehensive and professional administrative and clerical service is delivered within the Outpatient Team in Therapy Services, providing excellent service to both our staff and our will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical post will require you to work as part of a team across both QMC and City campuses as required, in a very busy and fast paced environment and to undertake the day to day booking, cancellation and amendment of patient appointments using our booking systems, provision of reception services, general administration, patient transfers and creation of patient is expected that you will have strong IT skills and be confident in undertaking a range of computer based successful candidate will play a crucial role in delivering a high quality Outpatient Appointment Service and should demonstrate excellent communication skills. A good telephone manner with the ability to show initiative is essential. You will have the ability to accurately convey verbal and written information. You must be well motivated and reliable, with a 'can do' to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.

We would welcome you making contact to learn more about the role and our department at any point within the application process. If you would like to visit, please contact us as per the details below.

Person Specification

Training & Qualifications

Essential

To possess 5 GCSE A-C grades including Maths & English or equivalent NVQ Level 2/3 in Customer Service

Desirable

IT Qualification GCSE or higher, ECDL etc

Experience

Essential

Previous relevant customer service experience Experience of using IT systems Evidence of team working Previous experience of booking systems/diary management

Desirable

Use of NHS computer systems Careflow/Other PAS, WebHiss/Medical Office

Communication & Relationship skills

Essential

Excellent Telephone manner Ability to communicate to different audiences Presents a friendly, helpful and professional image at all times

Analytical & Judgement

Essential

Ability to use own initiative Use of judgement & decision-making skills Problem-solving skills Accuracy and attention to detail Understanding of importance of confidential and sensitive information and how to protect this Works in line with standard procedures

Planning & Organisation Skills

Essential

Able to work independently Able to recognise when to escalate issues and how to escalate to Effective time management skills Excellent timekeeping and good attendance Highly organised Ability to prioritise own workload Remains calm under pressure Proactive, enthusiastic and conscientious Flexible Ability to adapt to changing systems, processes and new technologies Ability to multitask Works to a high standard Ability to work to and meet prescribed deadlines

Physical Skills

Essential

Use of VDU/PC equipment for extended periods

Other

Essential

Flexibility to work across 2 campuses if required

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