PTP Service Delivery Manager

4 weeks ago

Weybridge, United Kingdom Sony UK Technology Centre Full time

PTP Service Delivery Manager

For Global Finance Accounting (GFA)

Location: Weybridge, United Kingdom

We are seeking a highly motivated and experienced PTP Service Delivery Manager to join our team in Weybridge, the United Kingdom. This is a unique opportunity to be part of a dynamic and ambitious organization, where you will play a crucial role in delivering flawless customer support and driving continuous improvement within the PTP scope.

If you are a highly motivated individual with a passion for customer service excellence and a desire to contribute to a world-class organization, we want to hear from you. Join us at Sony Europe BV and take the next step in your career.

You will:

Be responsible for the delivery of a customer support operation for both internal and external customers (Service Desk / SOFIA Chatbot Solution). Maintain a strong emphasis on the Voice of the Customer. Identify areas of opportunity within the P2P scope based on data collection through the Service Desk/SOFIA Chatbot. Collect and share information within Sony and WNS (Strategic Partner) applicable to various areas within PtP, including Invoice Processing, Balance Sheet Reconciliation, Payment Activities (incl. Cashflow Best Practices and Forecast), and Master Data Management and Governance (as per Global Standards and Compliance). Conduct data analytics for each of the identified areas and others as per strategic demand.

You will bring:

Proven experience in managing customer support operations and delivering high-quality customer service in account payable. Strong knowledge of P2P processes, including invoice processing, balance sheet reconciliation, payment activities, and master data management. Previous experience of managing remote multicultural teams across multiple sites and locations. Expertise of SAP ERP including S4 Hana, knowledge of other tools and software is advantageous. Excellent communication and interpersonal abilities, with the capability to collaborate effectively in multi-matrix organisations with teams from different departments. Strong analytical skills to identify underlying causes of problems and devise successful resolutions. Capability to effectively implement ongoing improvement initiatives and facilitate organizational transformation. Fluency in English, both written and verbal.

Your new office

Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.

Take a look at our video tour of the Weybridge site here:

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing . We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Europe B.V, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

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