Medical Receptionist

Job summary

We are offering a full-time receptionist/administrator, to join our small friendly team.

In order to be successful, you must be a good team player with excellent communication skills both face to face and over the telephone, as well as being able to work under pressure and having the ability to multitask.

We require someone who is flexible as the position will involve morning shifts (8:00am) and/or late evenings (8:00pm), as well as someone who is willing to cover holidays.

The practice uses EMIS web as the clinical system, so it is preferable that you have had experience in using this tool or you are computer literate and can adapt to different software systems efficiently.

Main duties of the job

Reception

Welcoming patients and visitors, answering calls, emails and online consultations, ensuring needs are met

Booking appointments appropriately via EMIS, directing them to the correct clinician

Assisting patients with medical reports, dealing with cash payments and completing request within the given time frame

Printing and handing out forms for patients to take to different clinics Blood test and x-ray forms

Supporting patients with specimen pots and forms, making sure the date and time are on both forms and sample

Registering new patients and recording clinical information, such as blood pressure readings and weight for monitoring purposes

Keeping reception area tidy, replacing any empty items

Comforting distressing patients, handling with difficult needs

Recalling patients for vital appointments, such as diabetes reviews, meeting the requirements for QOF

Scanning and Filing in documents via Docman10 into patients records

Ordering items (clinical and admin) when low

Liaising with other medical departments, such as radiologists or psychologists with professionalism and discretion

Completing all mandatory training for quality purposes

Active involvement in enhanced service, CQC and quality related work

Opening the premises and securing at night, when required

Be flexible to cover colleagues in their absence including short notice cover for sickness. This may result in longer working hours (reimbursement for agreed additional hours worked will be made)

About us

Museum Practice is part of the North Central London ClinicalCommissioning Group, aiming to provide the best quality care to our patientswithin the Camden area. The practice has an overall good CQC score and supportsstaff with the highest level of training.

We are situated opposite the British Museum, close to localamenities. The practice has a small friendly team with two female partner GPsand salaried GPs. The practice is a teaching practice, currently with tworegistrars (qualified doctors gaining general practice experience).

Job description

Job responsibilities

We are offering a full-time and a part-time receptionist/administrator, to join our small friendly team.

In order to be successful, you must be a good team player with excellent communication skills both face to face and over the telephone, as well as being able to work under pressure and having the ability to multitask.

We require someone who is flexible as the position will involve morning shifts (8:00am) and/or late evenings (8:00pm), as well as someone who is willing to cover holidays.

The practice uses EMIS web as the clinical system, so it is preferable that you have had experience in using this tool or you are computer literate and can adapt to different software systems efficiently.

Main duties:

- Reception

Welcoming patients and visitors, answering calls, emails and online consultations, ensuring needs are met.

Booking appointments appropriately via EMIS, directing them to the correct clinician.

Assisting patients with medical reports, dealing with cash payments and completing request within the given time frame.

Printing and handing out forms for patients to take to different clinics Blood test and x-ray forms.

Supporting patients with specimen pots and forms, making sure the date and time on both forms and sample.

Registering new patients and recording clinical information, such as blood pressure readings and weight for monitoring purposes.

Keeping reception area tidy, replacing any empty items.

Comforting distressing patients, handling with difficult needs.

- Admin

Recalling patients for vital appointments, such as diabetes reviews, meeting the requirements for QOF.

Request and return paper notes as necessary

Scanning and Filing in documents via Docman10 into patients records

Completing tasks set by clinicians on workflow.

Ordering items (clinical and admin) when low, ensuring there is a sufficient stock.

Dealing with requests for home visits and recording them on their record.

Chasing up appointments and results from hospitals either via phone or email

Liaising with other medical departments, such as radiologists or psychologists with professionalism and discretion

Ordering ambulances for patients and clinicians, both routinely and in an emergency

Completing all mandatory training for quality purposes

- General

Active involvement in enhanced service, CQC and quality related work.

Opening the premises and securing at night, when required.

Dealing with problems and queries from the doctors, other staff, attached staff and other organisations.

Following and adhering to Practice admin protocols.

Be flexible to cover colleagues in their absence including short notice cover for sickness. This may result in longer working hours or different days to normal working days (reimbursement for agreed additional hours worked will be made).

- Quality

The post-holder will strive to maintain quality within the practice, and will

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

- Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Health & Safety

The post holder will assist in promoting and maintaining their own and others health and safety and security as laid out in the staff handbook and health and safety manual. This will include

Using personal security systems within the workplace according to practice guidelines.

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards.

Reporting potential risks identified.

This job description is not exhaustive and duties may vary with the requirements of the practice or as directed by the Partners.

Person Specification

Experience

Essential

Excellent communication skills Excellent IT Skills Customer service experience Previous experience with working with computers Good telephone manner Self-motivating Demonstrate initiative Good team working Good interpersonal skills Attention to detail Time management skills Flexible

Desirable

Emis Web & DOCMAN10 knowledge Previous GP reception experience Ability to prioritise tasks Basic training in areas such as Fire Safety, Infection Control, Child and Adult Safeguarding

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