Service Projects Engineer

2 weeks ago

Hemel Hempstead, United Kingdom Smiths Detection Full time
Job Description

Are you an experienced engineer with a passion for leading complex projects in a dynamic environment? Do you excel at integrating advanced systems like Computed Tomography (CT), X-ray, Automated Tray Return Systems (ATRS) Explosive Detection Systems (EDS), and Baggage Handling Systems (BHS)? Smiths Detection is seeking a Service Projects Engineer to join our team, ensuring seamless service project delivery for critical security solutions.

About the Role

As a Service Projects Engineer, you will play a pivotal role in delivering, installing, repairing, and migrating advanced checkpoint solutions. You’ll act as the technical expert, project lead, and key liaison between sales, programs, and service teams. Working across various stakeholders, you'll ensure smooth project execution, optimal customer satisfaction, and compliance with health and safety standards.

Key Responsibilities:

  • Lead and execute service projects, including installations, equipment moves, recommissions, site surveys, and trials across sites across UK and Ireland.
  • Conduct site visits, manage client meetings, and set clear expectations for project delivery.
  • Oversee all on-site activities, ensuring health and safety compliance and resolving any issues that arise.
  • Provide technical support during delivery, installation, and commissioning phases of projects.
  • Create and manage project plans, risk assessments, and method statements.
  • Support sales and programs with technical expertise, service quotations, and scope of work documentation.
  • Analyse project data and generate customer reports.
  • Deliver operational and technical training to customers and stakeholders.
  • Collaborate closely with internal and external stakeholders, including contractors, suppliers, and customers.
  • Assist with field service activities and ensure a smooth transition from sales to service.

What We’re Looking For:

  • Proven engineering experience in installation, system integration, service, maintenance, and repair.
  • Strong knowledge of ATRS, checkpoint solutions, and baggage handling systems.
  • Experience in testing protocols (FAT, SAT, UAT) and data analysis.
  • Excellent technical problem-solving skills, including fault finding and log analysis.
  • Ability to create detailed project documentation, including handover and commissioning materials.
  • Familiarity with PLC/HMI programming and Linux console commands is desirable.
  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
  • Exceptional communication and interpersonal skills to build and maintain relationships with stakeholders.
  • PRINCE2/PMP qualification or equivalent project management experience is highly desirable.

Qualifications

  • Associated degree, ONC, HNC, or equivalent technical training or related experience is required, 18th Edition highly desirable.
  • Equivalence achieved through comparative work and life experience is acceptable.
  • Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment, essential.
  • Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.


Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

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