Cleaner

Found in: Talent UK C2 - 1 week ago

Cheltenham, United Kingdom Cotswold Farm Park Full time

Job Purpose

You work as part of the Guest Services Team to ensure that the cleanliness, presentation and condition
and of all public areas are maintained at a consistently high standard
throughout. Our teams work with enthusiasm and demonstrate excellent customer service standards, This role will predominantly be covering cleaning, but may include cover in other areas as required.

Areas of Responsibility

Indoor
area cleaning

  • Vacuuming
  • Sweeping
  • Mopping
  • Cleaning and servicing toilet and baby
    change facilities
  • Emptying litterbins
  • Cleaning public areas during the day
    in order that the presentation of the site is kept to a high standard













 Outdoor
area cleaning



  • Litter picking
  • Emptying litterbins
  • Clearing car parks 
  • Using light machinery (leaf blowers,
    mulchers) where required.
  • Sweeping paths
  • Cleaning building structures from
    build up of dirt and cobwebs
  • Changing signs










 



Additional
areas of responsibility

  • Customer focus – be able to handle
    customer feedback helpfully and promptly.
  • Other duties as required by the Duty
    Manager.
  • Assisting in other departments if
    required and trained.
  • Managing stock room cleanliness.
  • Liaising with line manager and other
    departments regarding cleaning requirements and jobs
  • Wear all provided Personal Protective
    Equipment (PPE) as required such as gloves, goggles and overalls.
  • Managing stock levels for cleaning
    chemicals or PPE, either by ordering or communicating with line manager/maintenance
    team.
  • Undertake all training courses
    required for job role.
  • Maintain in good condition all
    equipment, cleaning tools and own uniform / PPE.
  • Participate in Farm Park 1-2-1 and
    group meetings as required.
  • Report maintenance issues using the
    fault reporting system.




 



Due to the rural location of Cotswold
Farm Park, your own or reliable transport is required. We are not serviced by
public transport facilities.

  



Job Information



Cotswold
Farm Park – Our Professional Standards



All staff are expected to lead by
example and create a positive and inspiring working environment. The standards
set by staff are reflected in all areas of the business and it is expected that
the following professional standards will be demonstrated by all staff at all
times:



Customer Focus



  • Be friendly, smile,
    be sociable and welcoming to our customers, generating a great atmosphere.
  • Remain calm,
    patient, helpful and polite when receiving customer feedback, good or bad.
  • Be enthusiastic and
    helpful and go out of your way to help our customers.


Drive



  • Be confident and
    self-motivated.
  • Demonstrate a
    passionate commitment to the business.
  • Welcome and embrace
    change, with a positive attitude.
  • Be able to work
    unsupervised in a busy environment.
  • Be able to prioritise
    duties.


Personal Integrity



  • Be honest, reliable,
    trustworthy and respectful.
  • Use professional
    language - no swearing, slang or over familiarisation.
  • Be immaculately
    dressed and clean in public areas.
  • Maintain excellent
    time-keeping and attendance.
  • Be professional at
    all times.


Team Work



  • Always be a good
    team player.
  • Build and maintain
    good relationships with all team members.
  • Work together with
    the team to ensure that the business is the best it can be.
  • Be willing to take
    on jobs to balance the team workload.
  • Be able to
    communicate well with people of all levels.
  • Be motivated to
    learn and develop self.
  • Seek feedback and
    invest time in personal development.
  • Support, encourage
    and motivate others.


Managing Change



  • Welcome and embrace
    change, with a positive attitude.
  • Understand the need
    for change.
  • Look for
    opportunity to improve areas of the business.


Gaining Commitment



  • Communicate clearly
    to colleagues and customers.
  • Gain commitment of
    others by using own knowledge and experience.
  • Act as a role model.


Analysing and Decision Making



  • Understand
    information quickly and accurately
  • Resolve problems
    using current guidelines and management framework.
  • Understand when to
    work independently or when to escalate issues to your manager.


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