Team Leader

3 weeks ago

Exeter, United Kingdom Rethink Mental Illness Full time

Rethink Mental Illness are hiring an experienced Team Leader to join our inspiring and friendly team across our two of our Exeter Services, East Devon Supported Living.

Team Leader opportunity – Working hours – 9-5pm – Monday to Friday

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

Ladysmith Road is a four bed property, staffed 24/7. Here we support people with medium to high needs, using Safety Management Plans and SMART goals to reduce risks and promote recovery. Residents receive 1:1 and shared support. Cowick Street is a five bed property. Staffed 9am-8pm (Mon-Fri) and 9am-5pm (Sat-Sun), where we provide low-level support, focusing on recovery and helping residents to move towards independence.

JOIN THE TEAM

As Housing Team Leader, you will lead and support the team to deliver a responsive and customer orientated housing and floating support services, supporting the Service Manager with effective management of our housing services.

As a Team Leader you will:

  • Allocate and monitor team work to meet service goals and priorities.
  • Ensure staffing meets service outcome requirements.
  • Lead by example, offering guidance on best practices.
  • Support team development through coaching, supervision, and budget-conscious training.
  • Manage recruitment and induction of staff and volunteers.
  • Maintain clear communication on organisational updates and service developments.
  • Drive quality improvements and seek opportunities for innovation.
  • Ensure all reporting and administrative tasks are completed accurately.
  • Conduct tenant inductions, clarifying rights and responsibilities.
  • Coordinate with agencies and oversee tenant support plans.
  • Manage property issues, including damage recovery and repairs.
  • Ensure compliance with management agreements and leases.
  • Address anti-social behaviour and coordinate proactive responses.
  • Conduct health and safety inspections and oversee property maintenance.

Essential skills and experience required:

  • Housing qualification or relevant experience.
  • Background in housing, social services, or supported housing.
  • Knowledge of housing benefits, management, legislation, and letting procedures.
  • Skilled in setting and evaluating support goals.
  • Risk assessment and management experience.
  • Understanding of housing law and best practices.
  • Strong motivator with effective communication skills.
  • Familiarity with mental health housing needs.
  • Proficient in report writing and IT (Microsoft Office).
  • Aligned with Charity values.

If you’re passionate about supporting others and ready to help individuals achieve independence, we’d love to hear from you Apply now to join a team that’s transforming lives, one step at a time.

Caring for our people. 

We offer a wide range of support. Some of our benefits include: 

  • PULSE – our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
  • Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an Employee Assistance Programme with access to appointments. 
  • Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
  • Planning for the future: We have a contributory pension scheme. 
  • Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
  • £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.” 

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. 


Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement. We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Planwhich demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. 

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. 

Please see further details on our website 

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do 

If you have any questions about the position, please contact - 

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