Customer Success Specialist

2 months ago


Leicester, United Kingdom Yü Group Full time
DescriptionReports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £23,000 base / £25,000 OTE 

We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience. 

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career. 
What We Need from YüHere is a taste of what you’ll be doing: 
  • Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
  • Resolving specific customer accounts within agreed service level agreements.
  • Build strong relationships with other teams across the business.
  • Support the collection and maintenance of customer data to enable efficient servicing of customers.
  • To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly. 
  • To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress. 
  • To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
  •  Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
  • Proactively recognise opportunities to take customer payments and collect revenue.
  • Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
  • Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales
  • Managing any customer dissatisfactions.

About Yü If you have what it takes, you could be just what we’re looking for…
  • Sharp – Effective decision-making skills to manage a changing workload. 
  • Experienced – Previous experience in the Energy Industry would be desirable but not essential.
  • Practiced – Proven Customer Service experience required.
  • Great communicator – you have first-rate communication and interpersonal skill.
  •  Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
  • Analytical – naturally curious, immaculate attention to detail.
  • Motivated – you have a “can do” attitude and love to see success.
  • Team player – you enjoy working closely with a team to help them develop.
  • Flexible – you’re a strong team player who can adapt as the role and business develops.
  •  Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First We have a wide range of benefits for our employees including:
  •  24 days annual leave + bank holidays
  • Holiday buy – up to 5 additional days
  • Excellent additional earning potential via various sales revenue stream.
  •  Day off on your birthday
  • Employee Assistance Program
  •  Annual salary review
  •  Learning and development opportunities
  • Enhanced paternity, maternity and adoption policies
  •  Yü made a difference Awards
  •  3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance 
  • Long service recognition 
  • Refer a friend payment 
  • Company sick pay (subject to length of service) 
  • New modern facilities
  •  Death in service and critical illness cover
  •  Plus many more 
 If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. 

#YUIndeed Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. 
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

  • Leicester, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Customer Success Team Leader **Location**: Leicester Office, LE3 5BZ **Working hours**: Monday to Friday, 37.5 hours a week **Salary**: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an...


  • Leicester, Leicester, United Kingdom Community Brands Full time

    We are seeking a key member to enhance our Customer Success Team. The Customer Success Specialist - Renewals will be responsible for maintaining and growing our existing school engagement product customer base, while leveraging our group brands to upsell and mitigate churn. This role requires a strong understanding of customer success objectives and the...


  • Leicester, United Kingdom Selective Marketplace Ltd. Full time

    We are proud of the culture we have built as we have grown to make Selective Marketplace a place that people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department. We don’t cold call and we don’t upsell, what we do is turn the best CRM technology into trusted communication channels...


  • Leicester, Leicester, United Kingdom Yü Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Yü Energy. As a key member of our Customer Success Team, you will play a vital role in ensuring our commercial customers receive exceptional service and support.Key ResponsibilitiesProvide timely and effective solutions to customer enquiries, ensuring first contact...


  • Leicester, Leicester, United Kingdom Recruitment Services Ltd Full time

    We are Recruitment Services Ltd, a forward-thinking company looking for a skilled Ecommerce Success Partnership Specialist to join our team. Located in Leicester, this permanent role offers an attractive salary of £35,000 per annum.As an Ecommerce Success Partnership Specialist, your primary responsibility will be to proactively monitor client satisfaction...


  • Leicester, United Kingdom Selective Marketplace Ltd. Full time

    We are proud of the culture we have built as we have grown to make Selective Marketplace a place that people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department. We don’t cold call and we don’t upsell, what we do is turn the best CRM technology into trusted communication channels...


  • Leicester, United Kingdom CV-Library Full time

    Job Title: Customer Success Manager Location: Leicester Salary: £35,000 per annum Hours of Work: 40 hours per week (Monday to Friday, 9am - 5pm) Type: Permanent Role Start Date: Immediate Start We are hiring for a Customer Success Manager to work within our e-commerce department. This is a fast-paced environment where the successful candidate...


  • Leicester, United Kingdom Regional Recruitment Services Full time

    Job Title: Customer Success ManagerLocation: LeicesterSalary: £35,000 per annumHours of Work: 40 hours per week (Monday to Friday, 9am - 5pm)Type: Permanent RoleStart Date: Immediate Start We are hiring for a Customer Success Manager to work within our e-commerce department. This is a fast-paced environment where the successful candidate will be a...


  • Leicester, Leicester, United Kingdom Harrison Scott Associates Full time

    Harrison Scott Associates is seeking a talented Customer Success Lead to join their team. As a Customer Success Lead, you will be responsible for ensuring that clients receive excellent service and that their needs are met. You will interpret client enquiries, generate quotes, and liaise with internal functions and outworkers to process jobs to approval...


  • Leicester, Leicester, United Kingdom Success Talent Full time

    Menswear Jersey Design SpecialistAbout the RoleWe are seeking a talented Menswear Jersey Design Specialist to join our team at Success Talent. As a leading fashion sourcing company, we are dedicated to innovation, excellence, and the creation of design-led and sustainable fashion.Key Responsibilities:Design and develop menswear jersey collections from...


  • Leicester, Leicester, United Kingdom Success Talent Full time

    Job Overview:Success Talent is seeking a highly skilled Store Manager to lead our retail team in delivering exceptional customer experiences and driving sales growth. This is an exciting opportunity for a motivated and results-driven individual to join our dynamic team.About the Role:This Store Manager position plays a critical role in shaping the customer...


  • Leicester, United Kingdom Regional Recruitment Services Full time

    Customer Success Manager Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our e-commerce team. As a key member of our team, you will be responsible for maintaining strong client relationships, managing the onboarding process, and ensuring client satisfaction throughout their journey with us.Key Responsibilities:Manage client...


  • Leicester, United Kingdom Yü Group Full time

    **Description**: **Reports to**: Customer Success Manager **Location**: Leicester Office LE3 5BZ **Working hours**: Monday to Friday, 37.5 hours a week Based in Leicester, we are seeking an experienced customer service professional to lead our Leicester Customer Success department. This role requires somebody to have an in-depth understanding of Billing...


  • Leicester, Leicester, United Kingdom REAL Success Ltd. Full time

    Our FarmWe are a family-owned mixed dairy farm in Leicester, milking 200 high-yielding Holsteins on a new Lely setup. Our calf unit features four A5 Astronauts, hoovers, and Calm Automatic milker feeders. Our team is committed to providing a safe and healthy environment for our animals and employees.About the RoleWe are seeking a Dairy Farming Specialist to...


  • Leicester, Leicester, United Kingdom EMPLOYAL Full time

    **Customer Success Professional - Financial Services**We are seeking an experienced Customer Success Professional to join our team at EMPLOYAL, a leading provider of bespoke SaaS solutions to companies nationally.The ideal candidate will have a proven track record of managing specific relationships with customers and internal stakeholders, reviewing MI for...


  • Leicester, Leicester, United Kingdom Success Talent Full time

    We are seeking a highly skilled Accounting and Financial Management Specialist to join our team at {company}. As a key member of our financial operations team, you will be responsible for managing financial data, preparing financial reports, and ensuring compliance with regulatory requirements.Main Responsibilities:Manage financial data and prepare financial...

  • Womenswear Designer

    4 weeks ago


    Leicester, Leicester, United Kingdom Success Talent Full time

    Job Title: Soft Woven Womenswear DesignerLocation: LeicestershireSalary: CompetitiveSuccess Talent is seeking a talented Soft Woven Womenswear Designer to join our team. As a key member of our design team, you will be responsible for the creative design and development of soft woven womenswear products, specifically blouses and dresses, for UK high street...


  • Leicester, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Lexus Leicester** - (Salary £28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to...


  • Leicester, Leicester, United Kingdom NEXT Full time

    As a Customer Resolution Specialist at NEXT, you'll be working in a small and friendly team where you can make a difference to individual customers' journeys.You'll have the freedom to help customers and see through to successful resolutions, using your own initiative as well as support from colleagues within the team.This opportunity will give you the...


  • Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our Otisline Contact Center Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesReceive and adjudicate emergency breakdown callsEnsure all customer and mechanic...