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My Care 24 Administrator

4 months ago

Steeton, United Kingdom Airedale NHS Foundation Trust Full time

Job summary

The post holder will be required to assist in the delivery of a comprehensive administrative service to support management and clinical staff within the Digital Care Hub. The post holder will undertake the processing of patient referrals along with assisting with setting agenda's and taking minutes of meetings. The post holder will also make and answer telephone enquiries, assist in the co-ordination of caseloads, using System One and assist with the promotion and development of the MyCare24 portfolio of services.

In pursuing these duties the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance 'Understanding the new NHS'.

*Secondment, Line Manager approval would be required*

Fixed Term 4 months 29 hours per week

Main duties of the job

The post holder will work under the supervision of the Digital Care Hub administrative team and will undertake delegated duties, for which they have received training and at which they are deemed to be competent. The post holder will perform tasks independently and under indirect supervision as set out standard operating procedures (SOPs).

The post holder will adhere to all Trust and Directorate policies and procedures and will act in a manner to ensure the confidence of the general public at all times. They will ensure that adequate precautions are taken to safeguard themselves, patients, staff and property of the Trust.

About us

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

Job description

Job responsibilities

KEY PERFORMANCE AREAS

Administration

Register patients on to SystmOne and other clinical systems.

Maintain patient records, ensuring accuracy of clinical systems.

Plan tasks in line with policies, guidelines, standard operating procedures and protocols.

Coordinate caseloads, ensuring appropriate scheduling of patient contacts.

Receiving and processing referrals.

Assisting with the development of marketing materials.

Actioning tasks allocated by clinical team.

Demonstrating duties to new starters from time to time when needed.

Report adverse incidents and near misses through the AEF system and bring to the attention of the appropriate staff in the hub.

Providing other administrative services as required eg, photocopying, sending mail, minuting meetings.

Be responsible & accountable for own behaviour and know when to seek support and advice.

Support patient centred care.

Escalate concerns where appropriate.

Communication

Communicate appropriately and sensitively in different settings, using a range of methods/styles, enhanced by underpinning knowledge and experience

Act professionally and appropriately in situations, understanding that there may be boundaries to confidentiality, seeking support and advice.

Ensure all data related to patient care is entered onto the relevant systems, maintaining confidentiality, patient care records, SystmOne.

Monitoring generic email inbox prioritising, acting on and directing mail appropriately.

Liaising with internal and external partners to support the delivery of patient care.

Receiving and recording feedback.

Taking calls from patients to onboard them onto the caseload.

Education and Development

Maintain own competencies and educational development.

Attend the mandatory updates as per Trust policy.

For further information and full details of the job role please see the attached job description and person specification.

Person Specification

Qualifications

Essential

GCSE's including English Language and Mathematics (Grades A-C) or equivalent NVQ level 3 in Business Administration or equivalent experience

Desirable

Evidence of continued professional development NVQ level 2 or 3 in health and social care

Experience

Essential

Experience in the use of IT systems Experience of dealing with the general public Experience in administrative role

Desirable

Experience of health systems (such as SystmOne, Cisco) Previous experience in an administrative call handling position Experience of minuting meetings Significant experience of Excel

Skills

Essential

Basic IT skills including familiarity with Microsoft Office (Word, Outlook etc) Organisation skills Ability to work within a team Ability to motivate self and others Flexible attitude to working Exemplar written and oral communication skills Ability to show empathy and understanding Ability to prioritise own workload