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Client Success Manager MF

4 months ago

Par, United Kingdom Weezevent Full time

Weezevent is theEurope leading provider for OnlineTicketing CashlessPayment and AccessControl solutions for live events of all kinds(festivals sports events conferences and others) and any size(Lollapalooza Rock Werchter Dour Formula 1 Club Brugge and manyothers). The flexibility of the Weezevent system makes it extremelyuser friendly and customisable to any type ofevent.

Founded in France in 2008 Weezevent wonthe Innovation Grand Prize of the City of Paris in 2010 followed bythe European Innovation Award of the Fast 500 in 2014 rewarding thefastest high tech growing companies. After a recordbreaking 2017Weezevent decided to expand its team to pursue an ambitious growthplan beyond the French borders. At present our team of over 100people works in Belgium France Germany Switzerland Spain PortugalUK and Canada. Through our partners we operate as well in SouthAmerica Africa and Asia.

Weezevent is looking aClient Success Manager M/F based inAntwerp (remotepossible).

Tasks

Asa Client Success Manager you will be the primary liaison betweenWeezevent and the event organisers. You will manage your projectsfrom A to Z.

  • You willbe responsible for creating and implementing a project plan for thedelivery of the contracted services at theevent.
  • You will manage the plan in coordinationwith the client event (typically a music festival promoter) andmake all necessary adjustments as the project reaches its launchdate.
  • You will ensure that the communicationwith the client is smooth all questions are answered andexpectations met according to theagreements.
  • You will setup our software inorder to achieve the ticketing access and/or cashless flow requiredby the client.
  • You will be responsible for thefull preparation and logistics the buildup of our terminals at theevent site the operations during the event the breakdown and thepostevent operations.
  • After the event you willcreate reports and reviews followup with the client to ensure theirsatisfaction and trust with our solution. You will advise theclient on how to improve and negotiate the commercial and operativeconditions for the followingimplementations.
  • You will monitor our businesssector and keep up to date with our solution andfeatures.
  • You will report to our Head ofProject Management.

We are lookingfor a profile to manage projects during the season from April toSeptember.

Requirements

Werelooking for a great teammember

  • You have apositive open and flexible attitude.
  • You workmeticulously with sense of humour and a problemsolving mindset
  • You go for 100% customer satisfaction.
  • You know how to get the best out of your crewonsite.
  • Invested and dynamic you are happy totravel frequently throughout the season to attend events atweekends and on public holidays.
  • You have agood ICT knowledge and are eager to learn more.

In return for your expertise andcommitment Weezevent offers a challenging and varied job in adynamic and exciting sector at the forefront of innovation in theentertainment industry where you get to build and grow our presencein the global market. You will be part of a young entrepreneurialdedicated and enthusiastic team.

Allof our positions are open to people withdisabilities.