Field Service Engineer

3 weeks ago

Colchester, United Kingdom Intuitive Surgical Full time
Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.Job Description

Primary Function of Position:

The Field Service Engineer II will manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require working independently, managing, and prioritizing technical escalations, and establishing and maintaining expectations with both the direct customer and other Intuitive surgical employees.

Roles and Responsibilities:

  • Support all da Vinci® Surgical platforms.
  • Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
  • Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
  • Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
  • Independently manage all administrative duties of role that includes but are not limited to: Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Qualifications

Required Knowledge, Skills, and Experience:

  • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science.
  • 3-7 years of experience as a Field Service Engineer required experience with medical devices preferred.
  • Strong written and oral communication skills.
  • Good interpersonal skills.
  • Good administrative and record keeping skills. 
  • Good knowledge of Operating Room protocol.
  • Track record of solid customer relationships with Surgeons and Hospital staff.
  • Proven ability to independently troubleshoot complex electro-mechanical systems.
  • An ability to travel up to 50%, dependent upon account distribution.
Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day
Travel: 50% of the time

  • Field Service Engineer

    3 weeks ago

    Colchester, United Kingdom Start Monday Full time

    Field Service EngineerCommercial Carwash EquipmentEssex regionGerman Manufacturer of vehicle washing equipment, with over 1700 employees in more than 70 countries, have an opportunity for a Field Service Engineer to join their dedicated team.This is a field-based role that will require driving to site locations to service, install and repair various valeting...

  • Field Service Engineer

    2 weeks ago

    Colchester, United Kingdom Start Monday Full time

    Field Service EngineerCommercial Carwash EquipmentEssex regionGerman Manufacturer of vehicle washing equipment, with over 1700 employees in more than 70 countries, have an opportunity for a Field Service Engineer to join their dedicated team.This is a field-based role that will require driving to site locations to service, install and repair various valeting...

  • Field Service Engineer

    3 weeks ago

    Colchester, United Kingdom Coulter Elite Resourcing Full time

    Are you a passionate Field Service Engineer, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Field Service Engineer to work with one of their well-established and very successful international Plant clients to help cover work in the Colchester area The main purpose of the role is to be able to attend sites to...

  • Field Service Engineer

    3 weeks ago

    Colchester, United Kingdom Coulter Elite Resourcing Full time

    Are you a passionate Field Service Engineer, looking for an exciting new role?Coulter Elite Resourcing are currently looking for a Field Service Engineer to work with one of their well-established and very successful international Plant clients to help cover work in the Colchester areaThe main purpose of the role is to be able to attend sites to diagnose,...

  • Field Service Engineer

    2 weeks ago

    Colchester, United Kingdom Coulter Elite Resourcing Full time

    Are you a passionate Field Service Engineer, looking for an exciting new role?Coulter Elite Resourcing are currently looking for a Field Service Engineer to work with one of their well-established and very successful international Plant clients to help cover work in the Colchester areaThe main purpose of the role is to be able to attend sites to diagnose,...

  • Field Service Engineer

    2 weeks ago

    Colchester, United Kingdom Coulter Elite Resourcing Full time

    Are you a passionate Field Service Engineer, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Field Service Engineer to work with one of their well-established and very successful international Plant clients to help cover work in the Colchester area The main purpose of the role is to be able to attend sites to...

  • Field Service Engineer

    3 weeks ago

    Colchester, United Kingdom Start Monday Full time

    Field Service EngineerCommercial Carwash EquipmentEssex regionGerman Manufacturer of vehicle washing equipment, with over 1700 employees in more than 70 countries, have an opportunity for a Field Service Engineer to join their dedicated team.This is a field-based role that will require driving to site locations to service, install and repair various valeting...

  • Field Service Engineer

    6 days ago

    Colchester, United Kingdom Start Monday Full time

    Field Service EngineerCommercial Carwash EquipmentEssex regionGerman Manufacturer of vehicle washing equipment, with over 1700 employees in more than 70 countries, have an opportunity for a Field Service Engineer to join their dedicated team.This is a field-based role that will require driving to site locations to service, install and repair various valeting...

  • Field Service Engineer

    3 weeks ago

    Colchester, United Kingdom Coulter Elite Resourcing Full time

    Are you a passionate Field Service Engineer, looking for an exciting new role?Coulter Elite Resourcing are currently looking for a Field Service Engineer to work with one of their well-established and very successful international Plant clients to help cover work in the Colchester areaThe main purpose of the role is to be able to attend sites to diagnose,...

  • Field Service Engineer

    6 days ago

    Colchester, United Kingdom Coulter Elite Resourcing Full time

    Are you a passionate Field Service Engineer, looking for an exciting new role?Coulter Elite Resourcing are currently looking for a Field Service Engineer to work with one of their well-established and very successful international Plant clients to help cover work in the Colchester areaThe main purpose of the role is to be able to attend sites to diagnose,...

  • Field Service Engineer

    2 months ago

    Colchester, United Kingdom First Call Contract Services Full time

    Field Service EngineerPermanent Employment OpportunityUrgently RequiredDo you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position?First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised company who are a...

  • Field Service Engineer

    4 weeks ago

    Colchester, United Kingdom Pinnacle Recruitment & Selection Full time

    Field Service Engineer with experience of labelling / sleeving machines sought by successful, expanding designer and manufacturer of bespoke machines for the food, beverage and pharmaceutical sectors.Living in East Anglia/South East, the Field Service Engineer will be covering the UK and Ireland. * Previous experience in labelling machinery or similar would...

  • Field Service Engineer

    2 months ago

    Colchester, United Kingdom Pinnacle Recruitment & Selection Full time

    Field Service Engineer with experience of labelling / sleeving machines sought by successful, expanding designer and manufacturer of bespoke machines for the food, beverage and pharmaceutical sectors. Living in East Anglia/South East, the Field Service Engineer will be covering the UK and Ireland. * Previous experience in labelling machinery or similar...

  • Field Service Engineer

    2 months ago

    Colchester, United Kingdom Pinnacle Recruitment & Selection Full time

    Field Service Engineer with experience of labelling / sleeving machines sought by successful, expanding designer and manufacturer of bespoke machines for the food, beverage and pharmaceutical sectors.Living in East Anglia/South East, the Field Service Engineer will be covering the UK and Ireland. * Previous experience in labelling machinery or similar would...

  • Field Service Engineer

    2 months ago

    Colchester, United Kingdom Anderson Scott Solutions Ltd Full time

    **Field Service Engineer** **£31500 plus Company Vehicle** **Southeast UK** Are you an experienced Field Service Engineer looking for an exciting new role covering the Southeast territory of the UK? Do you have an electrical or electronic qualification and knowledge of large scale batteries and chargers? They this could be the rolefor you! You will be...

  • Field Service Engineer

    3 weeks ago

    Colchester, United Kingdom First Call Contract Services Full time

    Field ServiceEngineerPermanentEmploymentOpportunityUrgentlyRequiredDo you currently work ina technical, engineering or service environment? Are you looking tomove into a Field Service Technicianposition?First Call Talent Solutions arecurrently looking to recruit a Field Service Engineer for ourclients nationally recognised company who are a specialist sluice...

  • Field Service Engineer

    2 weeks ago

    Colchester, United Kingdom First Call Contract Services Full time

    Field ServiceEngineerPermanentEmploymentOpportunityUrgentlyRequiredDo you currently work ina technical, engineering or service environment? Are you looking tomove into a Field Service Technicianposition?First Call Talent Solutions arecurrently looking to recruit a Field Service Engineer for ourclients nationally recognised company who are a specialist sluice...

  • Electrical Field Service Engineer

    4 weeks ago

    Colchester, United Kingdom TRS Consulting Full time

    Electrical Field Service Engineer    On Target Earnings £45,000+ Basic Salary £35,000 Company Car / Van  Opportunity to Earn Overtime / Commission  Pension Life Assurance Tablet, Smartphone Fuel Card, Work Wear 25 Days Holiday plus 8 Bank Holidays The Role - Electrical Field Service Engineer Following expansion this market leading company now...

  • Electrical Field Service Engineer

    4 weeks ago

    Colchester, United Kingdom TRS Consulting Full time

    Electrical Field Service Engineer   On Target Earnings £45,000+Basic Salary £35,000Company Car / Van Opportunity to Earn Overtime / Commission PensionLife AssuranceTablet, SmartphoneFuel Card, Work Wear25 Days Holiday plus 8 Bank HolidaysThe Role - Electrical Field Service EngineerFollowing expansion this market leading company now seeks to recruit a...

  • Electrical Field Service Engineer

    2 weeks ago

    Colchester, United Kingdom TRS Consulting Full time

    Electrical Field Service Engineer On Target Earnings £45,000+Basic Salary £35,000Company Car / Van Opportunity to Earn Overtime / Commission PensionLife AssuranceTablet, SmartphoneFuel Card, Work Wear25 Days Holiday plus 8 Bank Holidays The Role - Electrical Field Service EngineerFollowing expansion this market leading company now seeks to recruit a...