Operations Manager

4 weeks ago

Crewe, United Kingdom RL People Full time

Sprechen sie Deutsch? Are you looking to lead field repair operations for consumer electronics?

As the Field Service Operations Manager you will be responsible for overseeing and optimizing the field repair operations for consumer electronics across Germany. You will play a crucial role in ensuring efficient and effective repair services while maintaining the highest standards of customer satisfaction. This position requires fluency in German, as well as exceptional organizational, leadership, and communication skills.

What will you be doing?

  • Lead and motivate a team of service technicians and support staff to achieve operational excellence, including recruitment, training, performance management, and fostering a culture of continuous improvement.
  • Strategically expand the repair team over the next 12-24 months, scaling up from 5 technicians to 20 or more, to accommodate increasing repair demands and enhance service coverage across Germany.
  • Ensure all repair processes adhere to customer quality standards and specifications, conducting regular audits and implementing corrective actions as needed to maintain high-quality service delivery.
  • Efficiently allocate resources, including manpower, equipment, and materials, to meet repair service demands while controlling costs and maximizing productivity.
  • Identify opportunities for process optimization and workflow enhancements to streamline repair operations, reduce turnaround times, and enhance overall efficiency and profitability.
  • Ensure compliance with relevant regulations, industry standards, and safety protocols in all repair activities, promoting a safe and secure working environment for employees and customers alike.

What will you need?

  • Fluency in German (both written and verbal) is essential.
  • Willingness to travel frequently within Germany and occasionally internationally, as required.
  • Experience in operations management, preferably in the consumer electronics or technology industry with a focus on repair services.
  • Strong leadership and people management skills, with the ability to inspire and empower teams to achieve their full potential.

Apply now if you're fluent in German, have a knack for operations management, and want to take your career to the next level

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