Customer Service

1 month ago


West Malling, United Kingdom Landmark Information Full time

Kings Hill, West Malling/Hybrid

What it's like to work at SearchFlow:

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We also love good work socials and team building events.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

Competitive SalaryGenerous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per yearAnnual Lifestyle Allowance: £300 to spend on an activity of your choicePension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafterPrivate Health Insurance: Provided by VitalityGroup Income Protection SchemeCharitable Fundraising: Matched funding for your effortsCycle to Work and Gym Flex SchemesInternal Coaching and Mentoring: Available throughout your time with usTraining and Career Progression: A strong focus on your developmentFamily-Friendly PoliciesFree Parking

Join us at Searchflow and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

The Customer Service & Sales Advisor is a hybrid sales and service role within the SearchFlow Sales Team. The purpose of the role is to drive growth and retention through excellent service delivery, ongoing customer relationship management and effective consultative sales techniques to identify and convert leads and opportunities.

The Concierge specialist will be responsible for a selection of allocated accounts by which they manage the customer relationship through a continued positive presence and performance analysis. They will work with the rest of the Concierge and wider Sales Teams to ensure optimal delivery of sales meetings and projects through team collaboration from the inception of an opportunity to completion of multiple projects.

The role will involve:

Provide support to our customers through the entire lifecycle of new and existing projects in line with the expected SLAs and performance standards. Including but not limited to mapping, quotation, query support and resolution, completion collations and post completion qualification.Develop and adopt a consultative sales approach to customer relationship management to identify leads, opportunities, customer sensitivities and risk.Effectively qualify all incoming project requests, tailoring our product and pricing offering dependant on customer and project needs with a focus on maximising revenue.Communicate with our customers through email, inbound and outbound calls, on occasion may be required to attend face to face meetings.Manage pipeline effectively and communicate project and opportunity progression to the Concierge and wider Sales teams through face-to-face meetings and updating Salesforce records as per the expected standards.Maintain up to date and detailed records of all prospect/project related activities through the Salesforce and Back Office applications.Collaborate with our customers to understand their specific feedback and needs, then work with the wider Concierge Team to continue developing and enhancing our processes and service.Work with the Head of Concierge Managed Service to effectively manage time, workload and task execution.Work with our data providers towards query resolution and proactively manage search progression to meet our customers’ needs.Show accountability through ownership of complex cases or sensitive customer support.To have excellent knowledge of all Concierge tasks and systems to provide team agility.To have excellent knowledge on all SearchFlow and its respective data providers products.

About You

You will be a tenacious, driven, and ambitious individual with excellent customer service and persuasive skills and someone who sets and achieves high standards. You will be keen to develop a career in sales but will also enjoy the customer service element of a sales role. Your communications skills will be second to none and you will be someone who enjoys working to targets.

You will also have/be:

Confident, in person and over the phoneGood presentation skillsOrganised and methodicalHigh attention to detail – ability to work on large scale projects with high levels of accuracyAble to thrive in a hardworking and dynamic teamComfortable in challenging and being challenged
  • Customer Service Lead

    6 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Customer Service Lead** **From £29,200pa** **Hybrid/Kings Hill, Kent** LASER Energy are looking for a dedicated individual with a customer-focused mindset to join their fast-paced team. **In return we will offer you -** - 25 days holiday, plus bank holidays - Never work a birthday again! You receive an extra day off for it to enjoy however you wish! -...


  • West Malling, United Kingdom Clearwater People Solutions Full time

    Are you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...


  • West Malling, United Kingdom Clearwater People Solutions Full time

    Are you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...


  • West Malling, United Kingdom Commercial Services Group Full time

    **Customer Service Administrator** **£23,000 - £25,000pa (DOE)** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for...


  • West Malling, United Kingdom Commercial Services Group Full time

    **Customer Service Advisor** **from £24,000pa** **Hybrid/Kings Hill, Kent** We are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment. **In...


  • West Malling, United Kingdom TN Recruits Full time

    **Join a leading property finance Team as a Customer Service Specialist** *** - Are you a keen and switched-on individual with a passion for providing exceptional customer service?_ - _ - Do you possess articulate communication skills, excellent organisational abilities, and an eye for detail?_ - _ They are a company that take pride in being a frontrunner...


  • West Malling, Kent, United Kingdom ENGINEERINGUK Full time

    About the RoleAs a Customer Service Representative at Tesco, you will play a crucial role in delivering exceptional customer service and helping our shoppers better every day.Job DescriptionYou will work across the store in our service, picking and replenishment areas where required, to ensure seamless operations and high-quality products for our...


  • West Malling, Kent, United Kingdom Landmark Information Full time

    About the RoleThe Customer Service Representative will be responsible for delivering exceptional customer service and sales support to our clients. This role involves working closely with the sales team to identify and convert leads, as well as managing customer relationships to drive growth and retention.Key ResponsibilitiesProvide support to customers...


  • West Malling, Kent, United Kingdom Trooli Full time

    About the Role:We are seeking an experienced Customer Support Advisor to join our Customer Helpdesk team, who will be the first point of contact for our customers. You will be passionate about delivering a first-class service and support to our customers, ensuring their needs are met and exceeded.The role is based in our office, where you will work...


  • West Malling, Kent, United Kingdom Aspire Personnel Ltd Full time £33,000

    About the Role:We are seeking a professional individual to join our team as a Customer Service Specialist. In this role, you will provide excellent customer service to our business customers, ensuring they receive all the services they are entitled to. You will also be responsible for supporting the Centre Manager and Maintenance Manager, and ensuring the...


  • West Malling, Kent, United Kingdom Bellway Full time

    Bellway, a leading house builder in the UK, is seeking a skilled Sales Administrator to join their Kent division. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and administrative support.With a competitive salary of approximately £25,000 per annum, this position comes with a range...


  • West Malling, United Kingdom Netbox Recruitment Full time

    **Customer Service Advisor** **£24,178** **Kings Hill full time initially, hybrid thereafter** **Monday to Friday - 35 hour week - 9am-5pm** **6 weeks annual leave (plus 8 days bank holidays)** **Generous pension scheme (up to 11% employer contribution), enhanced maternity and paternity and health cash plan scheme, paid volunteering day** **Applications...


  • West Malling, Kent, United Kingdom Trooli Full time

    About the Role:We are seeking an experienced Customer Support Advisor to join our Customer Helpdesk team, who will be the first point of contact for our customers. You will be passionate about delivering a first-class service and support to our customers.The ideal candidate will have experience in a customer service or call centre environment, preferably...


  • West Malling, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but...


  • West Malling, United Kingdom Trooli Full time

    Here at Trooli, we’re on a mission to banish buffering, vanish video call embarrassment and clear up those “up to” speed claims that give broadband a bad name.How? By expanding our new, guaranteed, ultrafast, full fibre broadband speeds to as many communities as possible across Kent, East Sussex and beyond.Like what you see? Here’s a few more reasons...

  • Service Advisor

    5 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Brand: Landscapes Services** **Role**:Service Advisor** **Salary**:£23,000 per annum (DOE)** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a...

  • Service Administrator

    5 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Service Administrator** **£23,000 - £25,000pa (DOE)** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for you. Due to an...


  • East Malling, United Kingdom Halfords Full time

    Age 21+ £11.64 per hour Under 21 £8.80 per hour Love all things motoring and cycling?Great with customers?Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role.Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby.Either way, we have training in...


  • West Malling, United Kingdom Virtuoso Full time

    **What **we're** looking for** We are looking for a highly organised and dynamic Team Leader to lead our UK Channel Services Support team which delivers support to a key client and large number of end-customers. The right leader will be obsessed with delivering world-class service and focused on maintaining a culture that fosters an environment of learning...


  • West Malling, United Kingdom Commercial Services Group Full time

    **Service & Sales Advisor** **£23,000pa** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for you. Due to an increased...