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Quality Control Analyst

3 months ago

Dartford, United Kingdom Oxleas NHS Foundation Trust Full time

Job summary

As a key member of the Quality control team, working closely with the Senior Quality Control lead /Data Services department, the role will support all domains of quality (patient safety, patient experience and clinical effectiveness) programmes of improvement, building appropriate 'measures what matter' and data sources to support our key areas of focus and strategic priorities. The role will support the team to adopt a culture of continuous quality improvement through using data, information and technology to inform the Quality Improvement programme journey or by understanding emerging themes that would benefit from prioritising in the future.

The post holder will be required to work effectively within a matrix style team, whilst at the same time being able to work independently.

The role will support the Quality control team with data and measurement for improvement within the key areas of focus.

We are committed to equality for all our staff, including around race, sexual orientation, disability and gender identity. We take equality and diversity seriously and have active BAMEx, LGBTQ+, disability and mental health staff networks. We have completed the first year of our Building a Fairer Oxleas programme which is making positive changes to how it feels to work at Oxleas. The initial focus has been on making recruitment and career progression fairer and improving cultural understanding

Main duties of the job

Support the Quality Control team in developing outcome metrics for operational services and improvement projects. Facilitate the rollout of capturing, measuring, and reporting outcome measures across the trust, and support the 'Measure what Matters' campaign. Conduct detailed data analysis to identify trends, patterns, and root causes of data quality issues using customised test scripts and statistical tools. Present data in easily understandable formats such as diagrams and graphs. To provide analytical support for Strategic and Quality goals working closely with quality improvement advisors, Senior responsible owners, project managers, business offices, clinicians and managers to identify their information needs and to analyse and provide information to support them. To maintain the information and data required for Quality dashboards and the programme measurement framework and support the work of value improvement as it rolls out and is embedded across the Trust. To conduct regular audits and assessments of data quality to ensure compliance with established standards and to identify any data discrepancies, anomalies, and inconsistencies.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

We're Kind We're Fair We Listen We Care Job description

Job responsibilities

To identify appropriate metrics to evidence progress, support their development, and analyse, investigate, and report the resulting quality data. Support the Measure what matters campaign. To conduct appropriate data analysis with minimal supervision, using appropriate technology and techniques to analyse large data sets, and to interpret the results. To work proactively in highlighting areas of data inaccuracy and/or incompleteness and Identify data discrepancies, anomalies, and inconsistencies. Log quality control data issues via the Data services helpdesk and keep a log of common themes and contribute to ideas to how to make data improvements. To participate in activity monitoring and data quality audits and provide audit reviews analysis, which is presented in a report. To provide information and produce audit and other benchmarking / comparative reports the Trust Barometer. Undertaking data analysis work which drives quality improvement and recommended actions to improve. To facilitate timely clinical updates and sharing of information and data use for decision making using RiO system. Ensure work is compliant with information governance processes. To assist in the technical development of specific data quality indicators and to ensure the improvement and maintenance of data quality. Person Specification

Education/Qualifications

Essential

Educated to at least degree level or equivalent experience

Desirable

Quality Improvement Training or Professional IT qualifications

Experience

Essential

Experience working within Healthcare Informatics / data environment. Experience of NHS Trust computer/information systems (Power BI, RIO) Experience with spreadsheets including pivot table and data analysis and trends

Desirable

Experience in the use of Business Intelligence tools for reporting Basic SQL knowledge to develop queries to meet users defined needs

Skills/Abilities/Knowledge

Essential

Advanced level knowledge of MS Office, to include MS Excel, Word and PowerPoint

Desirable

Knowledge of and ability to utilise and apply Statistical Process Control (SPC) charts and measurement for improvement methodologies