Field Service Engineer
4 weeks ago
Job Title: Field Service Engineer
Reports to: Field Service Supervisor
Department: IQS Technical Service
Principal Purpose
To carry out the installation & service/calibration of Coordinate Measurement and X-ray systems at customer premises.
Support machine breakdowns at customer sites & respond as instructed.
Primarily supporting customers within UK, with opportunity to work in Ireland & Europe.
Ensure excellent levels of customer service.
Principal Elements
Installation & commissioning of new or relocated CMM’s and X-ray systems. Respond to onsite customer machine breakdowns. Support customers remotely with machine issues. Liaison with customers to resolve issues. Report to Field Service Supervisor (UK) highlighting problems & escalating any appropriate issues. Liaison with office / stores for ordering of spare parts. Supporting uptime shift working requests when required. Completion of stores goods return forms for return of exchange or unused parts. Onsite completion of calibration protocol & attach signed copy to CRM Ibase. Onsite completion of worksheet & attach signed copy to CRM Ibase. Completion of relevant working plan for Maintenance/Machine Care or Inspection & attach to Ibase. Completion of CPO report on new installations & attach to CRM Ibase. Closing of SAP worksheet on completion of work. Adhere to company H&S policy & procedures. Travel & Hotel bookings.Your ZEISS Recruiting Team:
Amy Thorpe, James Lawn, Madeleine Kelly, Natarlee Lawrence, Suya Rolph-
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