Senior Unix On-call Engineer

4 weeks ago

Derby, United Kingdom DXC Technology Full time

Job Description:

On Call Unix Engineer:

We are looking to bring in an experienced Unix Engineer to work on-call, based at our site near Derby. Due to the nature of the clients you will be working with, we are looking for someone who already holds SC clearance, or is happy to go through the clearance process with us.

We are looking to bring in someone who will provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Additionally, you will provide technical input, solutions, and recommendations to deal with pursuit.

You will be engaged in and provide support for transition/transformation efforts, while monitoring service delivery compliance to budget, quality standards, and customers and/or internal businesses/end-user requirements.

You will also provide IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).

ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified.

Responsibilities:

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.

Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:

Resolve single- and cross-technology incidents independently.

Work with team members to resolve unusually complex or cross-technology incidents.

Escalation Management:

identify, manage, and lead escalations through L3.

Work with others to help manage escalations through L5.

Problem Management:

Proactively and reactively look for solutions to prevent problems from occurring in the team/technology area.

Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.

May lead or participate in a Change Advisory Board.

Patch and Security Management:

Apply patch and security changes per policy.

Proactively monitor the environment for patch compliance.

Analyze patches for compatibility with each customer or internal infrastructure environment.

Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design: Applies the company solutions to meet highly complex customer and/or trade/IT infrastructure needs.

Quality:

May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Project Management:

Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end-user areas, including transformation.

Teamwork:

Work as part of a team, which may be virtual, global, and/or multi-functional.

Lead teams which address operational processes and policies in the work area.

Seen as a resource to the team in one or more technical or business areas.

Becoming a trusted advisor inside and outside the team/technology area.

Education and Experience Required:

Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.

Often holds entry-level certification(s) in the work field.

May hold intermediate-level certification(s) in the work field.

Typically 5+ years of relevant experience.

Knowledge and Skills:

Typical skills include:

(Strong) understanding of technology in direct responsibility (developing) understanding of other technology sub-areas.

General understanding of related technologies.

(Strong) Customer Service.

General Project Management.

(Developing) Influencing Others.

(Developing) Customer/Vendor Management.

(Developing) Business Analysis.

(Developing) General Financial Management.

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