Reservations Agent

2 weeks ago

Old Windsor, United Kingdom De Vere Full time

Reservations Agent

Would you like to turn guest enquiries into memorable hotel experiences? 

De Vere Beaumont Estate are recruiting for a Reservations Agent to join the team on a full time basis.

As a Reservations Agent you will assist with our guests booking experience. You will respond to enquiries and help to secure guest bookings through providing exceptional service over the telephone and via email. You will input all reservations in to our booking system ensuring everything is recorded accurately and help to upsell additional items for our guests to enjoy during their stay. 

In return the role offers £24,500 per annum plus excellent benefits including free use of the gym facilities, free meals and an annual complimentary 2 night stay with dinner at one of our hotels, to name just a few

What we look for in a Reservations Agent:

Excellent verbal and written communication skills in order to positively respond to all guest enquiries The ability to upsell through an intuitive approach, making recommendations to enhance the guests stay and generate additional revenue, whether it be a spa treatment or dinner reservation An eye for detail to ensure every detail is considered and information is accurately recorded on our booking systems Experience in a similar role where you have delivered high standards of customer service Most of all, you will need a warm, friendly and genuine approach to positively represent De Vere and ensure everyone feels welcome

Benefits:

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reservations Agent:

£24,500.00 per annum Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher. Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage. 28 days holiday each year (increasing annually up to 33 days) Venue closure over the Christmas period allowing you time off to enjoy the festive season Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling. Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. Subsidised travel options to support your journey to or from work Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties. Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

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