Current jobs related to Receptionist - Merseyside - Cumberland House Surgery

  • Receptionist Fixed Term

    4 months ago

    Merseyside, United Kingdom O.C.S. Full time

    About The Role*** Vacancy for a Receptionist on a fixed term contract of 3 months. As a Receptionist you'll act as the first point of contact for all visitors and staff to the building providing an excellent first impression You will work in the busy and ever-changing environment of the reception within our hardworking team, ensuring customer satisfaction...

  • Receptionist/Administrator

    1 week ago

    Liverpool, Merseyside, United Kingdom Zachary Daniels Full time

    Receptionist/ Administrator | Liverpool | Salary up to £30,000 + BenefitsAll potential applicants are encouraged to scroll through and read the complete job description before applying.We have an exciting opportunity for a well presented and enthusiastic Receptionist/ Administrator to join a successful outdoor sportswear brand for their growing organisation...

  • Receptionist

    4 months ago

    Merseyside, United Kingdom Care UK Full time

    Are you a caring and passionate individual looking for a rewarding career and opportunities for development? Join Care UK, an award-winning care provider as a Receptionist. You’ll be a valuable member of our friendly, close-knit team, promoting the well-being of our residents and the successful running of our care home.The RoleProvide a warm welcome to...

  • Night Porter

    4 months ago

    Merseyside, United Kingdom Mercure St-Helens Hotel Full time

    **Job Description**: The supervision & security of the hotel between 11pm and 7:00am, to ensure delivery of the highest standards of product and service, a passionate approach to exceeding our customer’s expectations and as a champion of our vision and values, promote a professional and positive image to all of our guests and contribute to the hotel’s...

  • Night Supervisor

    1 week ago

    Southport, Merseyside, Merseyside, United Kingdom Britannia Hotels Full time

    Location: Southport, PR8 1JS, United KingdomAddress: Lord Street,We have an exciting new vacancy!Night SupervisorBritannia Hotels are looking for a NightSupervisorto join our team at The Prince of Wales Hotel in Southport.The Prince of Wales Hotel is an authentic Grade II Victorian building with elegant and stylish character. All 154 en-suite bedrooms of the...

Receptionist

3 months ago

Merseyside, United Kingdom Cumberland House Surgery Full time

Job summary

PREVIOUS APPLICANTS WILL NOT BE CONSIDERED

A fantastic opportunity hasarisen to join our large friendly GP Practice, to cover a period of maternityleave. You will work 25-28 hours per week over 3 days (Mondays/Wednesday/ Fridays)

Our practice has approx 12,000 patients registered so we are very busy every day.

As the first point of contact for our patients it is essential that you have excellent communication skills plus a warm and friendly manner. You will need good organisational skills and have the ability to prioritise and work under pressure.

Previous experience in a medical environment & with EMIS Web would be desirable but not essential as full training will be given.

You will be eligible for the NHS Pension Scheme. You will receive 4 weeks holiday p/a plus bank holidays.

Main duties of the job

The role of Receptionist will involve:

Answering phones Booking appointments using our computerised clinical system Active Signposting Liaising with patients in a confidential manner Updating clinical records as appropriate Scanning electronic correspondence Processing repeat prescriptions Communicating with secondary and community care Liaising with patients via email/text and telephone call

About us

We have a large well established team.

We host team building events, including a summer party when staff attend with their family.

You are eligible for the NHS Pension scheme during your employment, and have access to an Employee Wellbeing Support programme.

Job description

Job responsibilities

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Service. Acknowledge a patients arrival at the desk as soon as practicable. If the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue that you will be with them as soon as possible, and then call for assistance. Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients. Never lose your temper with patients; contact the Practice Manager if you feel unable to help. Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and clinicians are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies. Explain Service arrangements and formal requirements to patients and ensure procedures are completed. Receive and make telephone calls as required. Phones must be answered within a maximum of six rings ensuring accuracy of detail and prompt appropriate delivery. Be polite and helpful at ALL times. If a patients behaviour becomes unacceptably abusive refer the call to your line manager. Never shout or respond in a rude manner to the patient. Keep the working environment clean, tidy and free from clutter at all times. Participate on a daily basis in task management and ensure that tasks are kept up to date at all times. Person Specification

Qualifications

Essential

GCSE Grade C or above in English

Experience

Essential

Experience of working a person facing role Experience working in a team

Desirable

Experience in Primary or secondary care