Field Service Engineer

4 weeks ago

Edinburgh, United Kingdom Selecta Full time

About Selecta

Selecta is an innovative global industry leader and food tech pioneer, which runs as a 24/7 food & drink distribution and technology led powerhouse with 2021 reported revenues of over €1billion. Selecta provides millions of moments of joy to its end consumers throughout Europe. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment.

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

We are hiring a Field Service Engineer to join our Technical department and provide high quality service to all customer and actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard.

What does the day to day look like for a Field Service Engineer?

  • Diagnose and repair faults on a complete range of Vending Equipment
  • Ensure that whenever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.
  • Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
  • Attend various Training Courses to assist you to maintain the highest standard of workmanship.
  • Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
  • Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.
  • Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.

Requirements

What are we looking for in a Field Service Engineer?

  • Have a technical background with strong fault finding and diagnosis skills.
  • Electrical knowledge/experience is desirable – demonstrated through practical work experience or an electrical qualification.
  • Ability form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.
  • A rock star attitude to delivery and customer service
  • A full UK driving licence is essential
  • Be customer-focused with a smart and professional appearance.

Benefits

Benefits received as a Field Service Engineer

  • 25 days holiday pa + bank holidays
  • Life assurance of 2x yearly salary
  • Most of our shifts are 5 days per week, Mon-Fri
  • Competitive pay rates- we pay more than our competitors in almost all locations
  • Access to professional qualifications
  • Security of 5-weeks paid sick leave
  • Development opportunities available and clearly mapped career paths
  • Comfortable Vans/cars provided, plus no commuting costs to and from work (you take the van/car home with you)
  • Company phone provided

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

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