Service Advisor

4 weeks ago


StokeonTrent, United Kingdom Lookers Full time

Overview

Mercedes Benz of Stoke

42 Hours weekly, Saturdays on rota (paid at overtime)

£30,000 per annum with a £34,800 OTE

Lookers Mercedes Benz of Stoke is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Aftersales Manager, Simon Jackson.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Stoke is the place to be.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Aftersales Manager, Simon Jackson.

Responsibilities

Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

If your skills and experience match what we are looking for, please


  • Service Advisor

    2 weeks ago


    Stoke-on-Trent, United Kingdom Gi Professional Full time

    **Service Advisor** **Salary**: up to 25k Stoke On Trent - ST6 2DE Permanent role **Hours of Work** **Monday to Friday 7am-4pm & Saturday 8am-12.00pm** **Monday to Friday 9am-6pm** **Service Advisor / Automotive Industry / Car Dealership / Stoke on Trent / ST6 2DE** GI Pro are excited to be working with a fantastic Commercial Vehicle dealer group who...

  • Service Advisor

    3 weeks ago


    Stoke-on-Trent, United Kingdom Automotive Recruitment Consultants Full time

    **Service Advisor - Staffordshire**: **£32,000 OTE**: **Job description**: **Service Advisor** **Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy...


  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunityhas arisen for experienced customer service advisors to join an...


  • Stoke-on-Trent, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunity has arisen for experienced customer service...


  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    **Customer Service Advisor** Pertemps Stoke are currently recruiting for a customer service advisor for our prestige client based in ST3. **Main duties of the Customer Service Advisor;**: - Liaising with all departments - Chasing/Progressing customer orders - Building and maintaining good relationships with customers - Use of in-house computer...

  • Service Advisor

    3 weeks ago


    Stoke-on-Trent, United Kingdom Lookers Full time

    **Service Advisor,** **BMW - Mini Division** **Salary: £** We're looking for a Service Advisor to join the team here at Stoke BMW. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of and a generous, uncapped bonus. Also on offer is the chance to develop...

  • Service Advisor

    2 weeks ago


    Stoke-on-Trent, United Kingdom Gi Professional Full time

    **Job Title: Service Advisor **Salary**: £23,000 - £25,000 Location: Stoke on Trent, ST6 Job status: Permanent role **Week 1 Monday to Friday 7.00am - 16.00pm & Saturday 08.00am 12.00pm** **Week 2 Monday to Friday 09.00am - 18.00pm** Gi Group are looking for a permanent full-time and experienced **Service Advisor** who can provide a thorough service to...

  • Senior Service Advisor

    2 months ago


    Stoke-on-Trent, United Kingdom Red House Recruitment Ltd Full time

    Our client, a **Franchised CarDealership** in the **Stoke-on-Trent**area has a fantastic opportunity for a Senior Service Advisor / Service Consultant to join their team. **Basic Salary**:£27,000, with realistic earnings of £33,000**, further benefits to be discussed during interview. **Experience required**:Service Advisor experience in an automotive...

  • Service Advisor

    2 weeks ago


    Stoke-on-Trent, United Kingdom Venatu Automotive Full time

    **Service Advisor (HGVs)** **Location**: Stoke on Trent **Salary**:Up to £28,000 **Contract**:Permanent **Shifts**:Mon - Fri 8am - 5pm (Plus alt Sat morning 8 - 12) **Are you an experienced Automotive Service Advisor and fed up with feeling undervalued by your current employer?** **Have you had enough of the lack of training and development...


  • Stoke-on-Trent, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Stoke - OTE £35,000+** Service Advisor - Main dealership As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...


  • Stoke-on-Trent, United Kingdom Pertemps TM Full time

    Are you looking for your chance to be part of Royal Mail?We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.Do you have previous customer service, call centre or complaints handling experience?Do you enjoy working in a fast-paced environment where you will be on the phone the...

  • Service Advisor

    1 month ago


    Stoke-on-Trent, United Kingdom EE Full time

    Service Advisor **Job Req ID**:14129**Posting Date**:05-Apr-2023**Function**:EE Contact Centres**Location**:Stoke Contact Centre, Stoke-On-Trent, United Kingdom**Salary**:£21,408.00


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Hyundai Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Mazda Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Mazda Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Nissan Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Hanley,...

  • Service Advisor

    2 months ago


    Stoke-on-Trent, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Stoke** Here at Bristol Street Motors Ford Stoke, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus...

  • Service Advisor

    1 day ago


    Stoke-on-Trent, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Stoke** Here at Bristol Street Motors Ford Stoke, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus...

  • Service Advisor

    4 days ago


    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Service Advisor - Mazda** **Salary**: £24,000 basic plus bonus - OTE up to £32k Location: Stoke-on-Trent Contract type: Permanent Hours of work: Monday to Friday 8.00 am to 5.30 pm and Saturdays on a rota. **Perks of the job**: - Competitive salary, commission and bonus scheme. - Use of a company car. - Employee discount. - In house training...

  • Service Desk Advisor

    2 weeks ago


    Stoke-On-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    Service Desk Advisor Monday to Friday 8am – 5pm Permanent £25,000 Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of...