IT Support Analyst

2 weeks ago

Thames Ditton, United Kingdom SHL Full time
Job Description Put your technology skills to work at SHL and help us revolutionize the workplace
SHL, People Science. People Answers.

Unlock the future of Global Service Delivery at SHL If you're service desk practiced with a passion for customer service and a drive for technical excellence, we have a unique opportunity for you within our global technical support team as an IT Support Analyst . Join our team and be part of a dynamic environment where your experience will play a pivotal role in shaping the future of service delivery. If you're ready to elevate your career and make a significant impact, explore our IT Technical Support Analyst opportunity at SHL today.

A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. There is a requirement for this role to be 4 days office base to effectively support our customers. This is a 1 year Fixed Term Contract opportunity.

What you will be doing:
Working as part of our Global Service Desk team providing both in-person and remote technical guidance to staff across the globe developing technical processes where needed Troubleshooting for desktop hardware and software by identifying issues, defining and implementing appropriate resolution, and communicating outcomes to customers. Provide resolution upon initial contact when possible, using remote management tools and maintaining accurate up-to-date ticket status and ensuring users have been communicated with before ticket closing. Provide local IT assistance for hardware, software and mobile device issues, perform new user equipment set up, perform basic hardware and workstation repairs. Meet or exceed all Global Service Desk metrics and process requirements (ticket management protocols, time tracking, communication requirements, etc.) Assisting Business Systems Function where required such as Salesforce and Finance Business Systems and get involved in project work
What we are looking for from you:

Essential:
Proven experience working on a service desk (Face to Face or Virtual) Diagnosing and resolving hardware and software issues and able to deal with physical equipment set up. Knowledge of Windows 10\11, Office 365, Outlook, SharePoint, Chrome/IE/Firefox, Mac devices, iPhones. Effective ticketing management experience

Desirable :
Experience with Salesforce or similar CRM system Knowledge of Automation tools and workflows

Get in touch:
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL.

#LifeAtSHL #CareersAtSHL #SHLHiringTalent #LinkedInJobs
#ITServiceDesk #TechnicalSupport #MacOSTroubleshooting #TechSupportJobs #HelpdeskJobs About Us We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale. What SHL can offer you Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about ) Employee benefits package that takes care of you and your family. Support, coaching, and on-the-job development to achieve career success A fun and flexible workplace where you’ll be inspired to do your best work (find out more ) The ability to transform workplaces around the world for others. SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

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