Associate Manager

1 month ago

London, United Kingdom Wendy's UK Full time

The Associate Facilities Manager will oversee the
maintenance of company equipment and facilities, including all restaurants and
the Restaurant Support Centre. This role involves managing property and
equipment assets, selecting and supervising third-party vendors, and overseeing
the facilities management helpdesk.



A strong understanding of restaurant operations will be
given during onboarding. You will maintain efficient asset maintenance. You
will also be responsible for developing KPIs to evaluate vendor performance.
Attention to detail is key, as you'll identify recurring issues and address
their root causes effectively.



You will work with Risk to ensure Healthy and Safety
compliance is top priority.



 



Helpdesk & Handyperson Management:



Maximize efficiency and service quality.



Planning, Scheduling &
Productivity (using CAFM system):



•Review and assess work orders for
timely completion.



•Prioritize tasks through the MML
helpdesk.



•Coordinate activities for the
handyperson in the South with District Managers and Restaurant teams.



•Develop a plan for management of
maintenance services in the North East region as Wendy’s expands.



Standard Operating Procedures:



Conduct quarterly restaurant
visits:



•Assess facilities needs for the
upcoming year.



•Identify and address recurring
issues with third-party suppliers regarding work quality or pricing.



•Provide vendor feedback,
including technician observation, coaching, and validation of compliance.



 



Communication & Cost
Control



Regularly consult with Operations partners on maintenance
cost control and quality assurance.



 



Business Review:



•Analyze monthly store P&Ls to
identify high costs and trends. Use CAFM (Verisae) and MML helpdesk to conduct
root cause analysis and develop cost-reduction strategies, including repair vs.
replacement recommendations.



•Review capital project progress
against budget and plan.



•Manage timely and cost-effective
remediation of Ecosure and Food Alert audit issues.



 



Planning & Scheduling:



•Share monthly action plans with
Operations partners, covering R&M capital planning, PM schedules, and
high-cost maintenance problems.



•Provide feedback on key areas
like:



•Employee and guest safety.



•Store PM task evaluations.



•Best practices for facility
improvement.



 



Manages R&M Capital Budgets:



Restaurant Inspections:



•Participate in planned visits to scope capital project
work.



Planning & Execution:



•Oversee projects, create punch lists, and ensure
completion.



Budget Management:



•Review monthly capital budgets and write-offs with Regional
Ops Manager and Director of Operations.



Unplanned Equipment Replacement:



•Manage emergency replacement of capitalized equipment.



Repair Cost Analysis:



•Assess frequent KOE repair costs, identify causes, and
develop cost control strategies, including repair vs. replace guidelines.



 



Minimum of 5 years in a similar role within retail or
F&B, with a proven track record of hands-on management.



Subject matter expert in project and maintenance management.



Strong commercial acumen with expertise in financials,
budgeting, and cost control.



Excellent verbal and written communication skills, adept at
liaising with multiple stakeholders.



Strategic thinker with a focus on implementing long-term
solutions.

*Must be able to commute to the office in London every week on Tuesday.

*Travel 40% of the time to restaurant locations in London, SE and Liverpool.


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