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Supplier Funded Content Manager

6 months ago

Hatfield, United Kingdom Ocado Retail Ltd Full time
Vacancy NameSupplier Funded Content ManagerVacancy NoVN569Job TypeFixed TermLocationHatfieldJob Details

We’re Ocado Retail. We’re the people powering Ocado.com , the world’s largest online grocer, and Zoom by Ocado , our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring your best self, and Challenge what's possible .

We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

The Role/Profile

We are looking for a Supplier Funded Content Manager, which will be pivotal within the Supplier Funded Media team as well as the business, by having an overall view and responsibility for the delivery of content across our new Online Service Platform. This person will be integral to ensuring we successfully deliver against supplier expectations, with the focus on improving both the supplier & customer experience wherever possible. This role will require an understanding of UX design to successfully manage the test and learn of all new media elements in an omni-channel approach across our newly launched platform. They will need to build Supplier facing templates, and create a transition plan for full integration of our many supplier brands. The Supplier Funded Content Manager will work closely with the SFC Lead, updating on the status of platform developments, whilst managing the gradual uplift of media utilisation as we get ready to fully launch. Data against each stream will need to be analysed, development opportunities will need to be captured and proactively suggested for each channel and any potential issues will need to be flagged as early as possible.

Key Responsibilities

Management of 1 direct report Responsible for the performance & content delivery across OSP media - Tracking statuses against KPIs and reporting this to business stakeholders Analyse and identify key pain points within processes - ensuring we are always looking for ways to optimise workflow. Understand customers’ experience through immersion in our data and feedback, and champion opportunities to continually improve it Respond to weekly trading actions - working closely with the Trading team to ensure we are aligned with business priorities and can support where possible. Manage stakeholder relationships - dealing with escalation where needed. Template creation - Create a series of supplier facing templates across multiple formats, with a comprehensive How to guide to support our Suppliers.

Key skills

Web Design / UX skills - Creating omni-channel solutions across the new OSP platform for our variety of media types. People Management: Able to manage a team across a variety of channels with varying KPIs and deliverables. Strategic and Problem solving: Thinking holistically, identifying potential problems, and solving these in a pragmatic manner. Strong commercial excellence and understanding to help guide decisions with impacts to customer experience whilst also needing to consider commercial value. Analytical: Be comfortable with data and using insights to inform decisions and recommendations Collaborative : Must be comfortable working closely with teams across the business and also externally. Be an exceptional senior stakeholder manager , both internally and externally and able to influence and take people on a journey at all levels.
What we need from you Minimum of 3-7 years of experience in a creative, ecommerce or commercial role UX / Web Design experience People management experience Excellent verbal, written, and interpersonal skills Strong stakeholder management, cross-team collaboration and organisational skills Passion and excitement for content.

What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

Annual bonus scheme - maximum opportunity dependent on the role 26 Days Annual Leave plus bank holidays Up to 7% matched pension contributions (e.g. 7% from you, 7% from us) 50% income protection 4x salary life insurance 15% Ocado.com discount 20% Marks and Spencer discount Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

Health & Wellbeing

Private Medical Insurance Critical Illness DigiCare+ Healthcare Cashplan Health Assessment Dental Insurance Eyecare Vouchers Digital GP Mental Health

Flexible Benefits

Tax-efficient electric vehicle leasing scheme Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

Free onsite parking and free shuttle service from Hatfield station Regular socials, including Town Halls and Mixers & our ORL Summer Party ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor. As part of our inclusive nature, help make change within the business and join any of our Networks


Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Group Head Office

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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