Claims Technician

Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens’ global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years’ experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com

We currently have an exciting opportunity for a Claims Technician to join our Real Estate Team. 

Reporting to the Operations & Client Relationship Manager and based in our Chelmsford or Glasgow office on a hybrid basis, you will be responsible for the administration of the Casualty Real Estate Claims.

• Administration of new claims including receiving instruction, issuing acknowledgments, data capture, risk screening and triaging
• Identify between notification only and formal claims.
• Working closely with Adjusters to assist with investigation and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and proactive handling.
• Liaising with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact for interested parties.
• Time reporting and billing compliant with internal standards processing and systems.
• Data capture and MI production for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support
• Incoming telephone calls / resolve queries
• Invoicing
• Liaising with insurers regarding monthly updates on liability claim sent via bordereaus

We are looking for an ambitious self-starter who is highly organised and able to self-manage the workload to deliver consistently high-quality output. You will need to have a good understanding of Casualty claims and will need:

• Strong working knowledge of Word and Excel
• Excellent analytical skills and attention to detail
• Thrive in a high-pressured working environment.
• Be driven to meet and exceed targets.
• It would be desirable to hold or be working towards a professional claims qualification.

Closing date for applications is Tuesday 11 June 2024.

We look forward to hearing from you.