Applications Support Analyst

4 months ago

Ringwood, United Kingdom Churchill Living Ltd Full time
Job Title: Applications Support AnalystLocation: Office based in Ringwood, Hampshire ​

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About the role​

As our Applications Support Analyst, you will provide an in-house systems administration, analytical and service desk response for Churchill Living hosted operational applications which include; MRI Qube PM, Coins and Civica CX / Keystone.​

The Applications Support Analyst will report to the Application Support Manager and work alongside a range of stakeholders across the Churchill Group, playing a key role within our business project teams and the wider group IT department. ​

​Your day-to-day responsibilities will include:​

Being part of a team responsible for the initial build, ongoing configuration, testing, troubleshooting and implementation of IT systems, applications and projects.Leading on system upgrades including the preparation of upgrade schedules and the management of User Acceptance Testing (UAT) to completion. Proactively maintaining systems, integrity of data and compliance.Supporting future system integrations of allocated applications. Creating and maintaining technical documents and procedures. Supporting the business with system reporting and wider day to day system operations. Resolving service desk tickets relating to your range of assigned applications, documenting resolutions and actions undertaken.Escalating and managing service tickets as needed with the relevant third party suppliers. Working with the training academy to support the onboarding of new application users.

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About you

This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to develop and maximise their system capabilities. ​

You’ll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own workload and responsibilities. ​

Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be a distinct advantage. As a minimum, you will be able to demonstrate proven experience of working with SaaS and third-party applications within a commercially orientated business.

We are also looking for someone with excellent problem solving and investigation skills, who appreciates the importance of creating detailed documentation.​

Our Applications Support Analyst will be joining a great team, at a really exciting time as we continue to invest in our technology and infrastructure across the Churchill Group.​

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How you'll be rewarded

By joining Churchill Living you will be part of a Company that really cares, and we are proud to offer a wide range of benefits including:

Competitive salary
24 days holiday plus the opportunity to buy more or sell itDay off on your birthdayCompany pension contributionWellbeing support including Employee Assistance Programme and Mental Health First AidersHealth screeningDiscretionary sick payGroup life assuranceCharity fund matchingLong service awards and peer to peer recognition schemeProfessional developmentAnd much, much more

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About us

We are Churchill Living, the leading provider of housing that offers freedom, independence, and unrivalled living value for the over 60s, and we’re looking for people like you

As a family-run, privately-owned business we have a strong culture built on trust and integrity. We’re proud of what we do, and the people we work with, and we believe in giving something back to the communities where we operate. Our success is built on our fantastic team of more than 700 Colleagues across the country, which is growing all the time.

We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support and a sense of community for our Customers to enjoy, ensuring peace of mind for them and their families.

We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our Colleague feedback. Not only that, but we’ve won a host of industry awards including the prestigious Housebuilder of the Year at the WhatHouse? Awards.

If you want to be part of an ambitious and successful business which values and appreciates its people, click apply today.

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