1st Line Support Technician
2 weeks ago
Wells & Co - A new brewery,
aggressive pub growth plans, a well-established Pub Partner estate, English pubs
in France and 140+ years of history In a nutshell, a really exciting time to
join us.
To support our exciting
adventure and growth plans we are looking for an IT Helpdesk Analyst to provide
1st Line IT support for head office and managed house employees and systems in
the UK and abroad.
The Role:
The IT Helpdesk Analyst will be
the first point of contact for all IT issues across the business as such no two
days are the same. Working closely with the wider IT Department to resolve
incidents and requests. Support will be a mixture on remote connectivity and
occasional physical travel.
- Provide
1st line support in line with agreed SLAs to local and remote users and
systems. - Ensure
all open IT incidents are progressed by the IT team and updates are
communicated with the end user. - Respond
to any proactive monitoring alerts ensuring appropriate incidents are
logged and escalated. - Maintain
dialog with customer through life of Incident/Request tickets. - Following
escalation procedures for tickets. - Work with
other IT team members on escalated jobs. - Support
with user and equipment provisioning and deprovisioning. - User
account maintenance. - End user
support - Laptops, desktops, other office equipment, mobile devices and
associated applications. - End user
support - Cloud technologies - Office 365, Druva, Gamma Horizon and
Mimecast plus others. - Support
with EPOS systems – Tills, PDQs & associated technologies. - Working
with other 3rd party support - Any other
ad hoc duties as required
What we are looking for:
In a nutshell, an optimistic IT
professional who is early in their IT career and looking to continue their
experience with an evolving local business
- Flexible
with working hours (36.25 hours between Mon-Sun 8-8 on a rota basis) - Experience
of and supporting Microsoft operating systems and technologies - Strong
troubleshooting and analytical thinking - Comfortable
working to SLA’s, KPI’s and metrics - ITIL
knowledge is beneficial - End user support
– Laptops, desktops, mobile devices and associated applications - Retail /
Hospitality (FMCG) experience highly desirable - Exposure
to other technologies including: Microsoft 365, Microsoft Azure &
Windows Server, Cisco Meraki & EPOS systems
In return you will receive:
- Salary
based on experience - 33 days
annual leave inc bank holidays - Private
medical health care - Group
personal pension plan - Life
assurance - 30% off
dining and beer
If you think you tick all the
boxes, we'd love to hear from you
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