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Neighbourhood Housing Officer

4 months ago

Liverpool, United Kingdom Prima Group Full time

Neighbourhood Housing Officer

An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .

Location: Liverpool, Sefton, Wirral

Salary: £33,986 Per Annum – Plus Essential Car User Allowance (£1,460)

Neighbourhood Housing Officer Main Duties:

Customers

  • Be the key contact for customers, making Prima visible within our neighbourhoods.
  • Respond to customer enquiries where a face-to-face visit is needed.
  • Undertake support activities to customers so they can sustain their tenancies and ensure properties are kept in good condition, liaising with others when referrals or intervention are needed.
  • Ensure all customer contacts are recorded and dealt with, customers views are listened to and resident involvement is encouraged, using this insight make recommendations for improvement.

Tenancy 

  • Deliver a comprehensive housing management service.
  • Let our homes to minimise rent loss and re-let costs and improve neighbourhood sustainability.
  • Working with tenants  to provide tenancy support and enable them to sustain their tenancies.
  • Contribute to maintaining and improving the appearance of our neighbourhoods, carrying out enforcement actions where needed.
  • Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions.
  • Monitoring Service Charge contractor performance, including:  , consulting with residents ,dealing with poor  performance and assisting with the tendering process.
  • Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed.

Neighbourhoods

  • Develop local neighbourhood knowledge to inform the development of Neighbourhood Plans, which respond to the opportunities and challenges in our neighbourhoods.
  • Deliver Neighbourhood Plans and neighbourhood management actions, monitoring the impact of our work.
  • Build local effective partnerships to improve services, training and work opportunities for tenants and identify development or service opportunities for Prima.
  • Collaborate with compliance colleagues to manage any risks within the neighbourhood, to deliver safe and sustainable homes and neighbourhoods.
  • Collaborate with the Community Cohesion Officer on projects relating to the neighbourhood
  • To undertake any other duties  to achieve personal, team and organisational objectives.

Neighbourhood Housing Officer Person Requirements:

  • Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation.
  • Good working knowledge of processes relating to different housing tenure types.
  • Good knowledge  of housing regulations/ law and associated practices.
  • Experience of delivering face to face customer service with the ability to have honest conversations with customers.
  • Experience of developing partnership working with support agencies, local authorities and community groups.
  • Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
  • Good understanding of welfare reform.
  • Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software.
  • Educated to GCSE level or equivalent
  • Relevant professional qualification or recognised degree is desirable
  • Full driving licence and use of a car for work is essential
  • Mobile working required
  • Occasional working outside usual office hours
  • To provide out of hours emergency support for the where required
  • Undertake Health and safety and compliance duties as required

Skills & Competencies for the role:  

  • Organised
  • Analytical problem solving
  • Adaptable
  • Customer Focus
  • Communication
  • Relationship building
  • Influencing
  • Positive attitude to customers.
  • Demonstrates drive and resilience.
  • Self-starting and self-motivated.
  • Does what it takes to get the right outcome.
  • Confident
  • Curious
    • Supportive

Neighbourhood Housing Officer Benefits- why work for us?

  • Healthcare scheme
  • Salary sacrifice scheme for qualifying staff
  • Pension scheme
  • 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period.
  • 35-hour week Monday-Friday
  • Fully flexible working arrangements – hybrid working from the office and from home
  • Free parking on site at Prima’s two offices

We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Whoever you are, you will be valued and respected.

Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter. As  such, we guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to considered under this scheme.

If you wish to apply in a different format, I.e. a video.

If you to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you.  Please visit our website for more information about Prima Group.