Senior Level 3 Technical Support Engineer
3 weeks ago
What you will do
We are seeking a Senior Level 3 Technical Support Engineer to serve as a pivotal link between our customers and engineering teams. The ideal candidate will help debug and troubleshoot software They will have extensive experience of customer support and will be process excellent troubleshooting skills combined with exceptional customer service experience.
How you will do it
Act as a liaison to bridge the gap between customers and engineering, ensuring a seamless customer experience.
Utilises technology to allow the team to become more efficient
Comfortable working in a fast-paced environment.
Proactively engage with customers to provide ongoing support, training, and assistance, ensuring they fully leverage our products.
Develop and maintain robust customer relationships, enhancing loyalty and advocating for their needs within the company.
Listen to customer feedback, collaborate with internal teams to devise effective solutions, and foster a customer-centric culture.
Debug software and assist development team with identifying issues
Implement a robust framework combined with strict processes to drive a high performance culture
What we look for
6-7 years of experience in a support or engineering role with a track record of building strong customer relationships.
Process and systems-oriented mindset, with a focus on scaling efficiencies.
Confident and personable, capable of navigating customer challenges with poise.
Organized and efficient, adept at managing multiple priorities simultaneously.
Exceptional communication skills, both written and oral, with proficiency in English.
Strong customer service orientation and the ability to establish technical credibility quickly.
Analytical and detail-oriented, with a data-driven approach to problem-solving.
Creative and proactive in overcoming challenges, with a self-starter mentality.
Experience of debugging and writing software
Excellent network troubleshooting skills.
Experience working in cross-functional teams, encompassing both technical and non-technical roles.
Willingness to travel up to 20% as required.
Not essential but cloud experience would be advantageous
Preferred Qualifications
Bachelor’s degree in computer science or a related field.
Certifications in software developing
#LI-Hybrid
#GOSIA
-
Senior Level 3 Technical Support Engineer
1 week ago
Belfast, United Kingdom Johnson Controls Full timeWhat you will do We are seeking a Senior Level 3 Technical Support Engineer to serve as a pivotal link between our customers and engineering teams.
-
Senior Level 3 Technical Support Engineer
2 weeks ago
Belfast, United Kingdom Johnson Controls Full timeWhat you will doWe are seeking a Senior Level 3 Technical Support Engineer to serve as a pivotal link between our customers and engineering teams.The ideal candidate will help debug and troubleshoot software They will have extensive experience of customer support and will be process excellent troubleshooting skills combined with exceptional customer service...
-
Level 2/3 Technical Solutions Engineer
1 week ago
Belfast, United Kingdom Ocho Full timeJob DescriptionAs a Level 2/3 Technical Support Engineer at Ocho, you will be responsible for providing technical support to financial services clients, working closely with cross-functional teams to resolve complex issues. The ideal candidate will have strong skills in Unix/Linux based environments, experience in financial services, specifically market data...
-
Advanced Technical Support Expert
1 week ago
Belfast, United Kingdom Johnson Controls Full timeWe are seeking a highly skilled Senior Level 3 Technical Support Engineer to serve as a key link between our customers and engineering teams at Johnson Controls.The ideal candidate will have extensive experience in customer support, with a proven track record of building strong relationships and delivering exceptional service.Job Summary:To provide technical...
-
Senior Technical Engineer
1 week ago
Belfast, United Kingdom Fujitsu Full time**Overview**Fujitsu is seeking a Senior Technical Engineer to join its 3rd line infrastructure engineering teams. This role involves working with a dynamic operations team to support Linux, storage, virtualisation and backup environments.The ideal candidate will have extensive experience supporting Linux and a proven track record of leading Major...
-
Technical Support Engineer
2 months ago
Belfast, United Kingdom G4S Full timeTechnical Support Engineer Up to £35,000 Belfast, Office based About us G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client...
-
Technical Support Professional
1 week ago
Belfast, United Kingdom Ocho Full timeRole OverviewOcho is seeking a skilled Level 2/3 Technical Support Engineer to join their Belfast team, supporting a suite of core products used by top financial institutions globally. This role involves working in both local and global teams, with a focus on financial services support.The estimated salary for this position is £35,000 - £55,000 per annum,...
-
Senior Technical Support Specialist
3 weeks ago
Belfast, United Kingdom MCS Group Full timeMCS Group, a global leader in manufacturing, is seeking an experienced Senior Technical Support Specialist to join their team in Bangor. This role offers the perfect opportunity for someone looking to advance their career and take on new challenges.In this position, you will be responsible for providing technical support for all users within the local site,...
-
Technical Field Support Engineer
3 weeks ago
Belfast, United Kingdom REED Specialist Recruitment Full timeJob SummaryThis Technical Field Support Engineer role involves working on a project based in various locations throughout Northern Ireland. The successful candidate will be responsible for ensuring that server and switch deployments meet specific requirements and deadlines. Key aspects of the job include:Responsibilities:Deploying servers and switches in...
-
Global Technical Support
6 months ago
Belfast, United Kingdom corvus Full timeOur Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive...
-
Technical Support Professional
4 weeks ago
Belfast, United Kingdom CME Group Full timeJob SummaryThe Support Specialist III provides expert phone-based computing support to internal employees at CME Group, resolving complex problems and escalating issues when necessary. This role involves working with users who require advanced technical assistance, identifying systemic issues, and collaborating with senior-level support teams.Key...
-
Level 2 Technical Support Specialist
1 week ago
Belfast, United Kingdom Lucera Financial Infrastructures Full timeAbout Lucera Financial InfrastructuresLucera Financial Infrastructures provides a high-performance FX matching and aggregation platform as a service, offering smart order routing, price aggregation, and highly configurable price distribution in a unified solution via a web-based UI.Our platform is coupled with advanced liquidity management, real-time TCA,...
-
Technical Support Engineer
2 months ago
Belfast, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Belfast. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...
-
Technical Support Engineer
6 days ago
Belfast, United Kingdom Fbspl Full timeTechnical Support Engineer To install, configure, test, maintain and support Lava Group systems Responsibilities Install and implement new systems at customer sites, including hardware, software, cabling configuration and testing.Provide telephone, dial in and onsite support to customers as required.Work with the Project Manager to ensure the successful...
-
Technical Project Manager
3 weeks ago
Belfast, United Kingdom HAYS Specialist Recruitment Full timeSenior Structural Engineer Job Summary: We are looking for a skilled Senior Structural Engineer to join our team in Belfast. In this role, you will be responsible for designing and implementing structural solutions for a variety of projects. This is an excellent opportunity to work with a well-established engineering consultancy that values innovation,...
-
Senior Structural Engineer
4 days ago
Belfast, United Kingdom Hunter Savage Full timeJob Title: Senior Structural Engineer Location: Belfast Salary: £Negotiable DOE Description: We are hiring on behalf of our client, a leading Insurance/Warranties company, for a Senior Structural Engineer to join their dynamic team in Belfast.This is an exceptional opportunity for a structural engineering professional to play a key role in delivering...
-
Technical Support Specialist
6 months ago
Belfast, United Kingdom FinTrU Full time**Vacancy Name** - Technical Support Specialist **Vacancy No** - VN585 **Location City** - Belfast **Overview of Role** FinTrUNI **Job Details** - FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to...
-
Senior Structural Engineer
13 hours ago
Belfast, United Kingdom Hunter Savage Full timeJob Description Job Title: Senior Structural Engineer Location: Belfast Salary: £Negotiable DOE Description: We are hiring on behalf of our client, a leading Insurance/Warranties company, for a Senior Structural Engineer to join their dynamic team in Belfast.This is an exceptional opportunity for a structural engineering professional to play a key role in...
-
Ict Support Officer
5 months ago
Belfast, United Kingdom Northern Ireland Civil Service Full timeName You are here: Home > **ICT Support Officer (ICT Level 3)** **ICT Support Officer (ICT Level 3)**: Tweet **REF**:IRC300746 **DEPARTMENT**:Agri-Food and Biosciences Institute Northern Ireland (AFBI) **SALARY**:£26,569 - £27,127. In addition, the post will attract an annual ICT allowance of £3,713 immediately. **LOCATION**:AFBI Newforge, 18a...
-
Technical Service Engineer Practitioner
6 months ago
Belfast, United Kingdom Fujitsu Full timeLocation: Belfast (Hybrid working) Your role We are looking for a Technical Service Engineer Practitioner (Senior) to join one of our 3rd line infrastructure engineering teams. Your role will involve working within a very dynamic operations team who support Linux, storage, virtualisation and backup environments. The role requires a self-motivated...