Customer Service Executive

2 days ago

Plymouth, United Kingdom Shift Full time

Customer Service Executive

Plymouth

Part time or full time

Evenings and weekends

£26,000 to £27,000 per annum (FTE)

About Shift

Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.

At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.

Overview of the role as a Customer Service Executive:

This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you

Responsibilities as a Customer Service Executive:

  • Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
  • Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
  • Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
  • Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
  • Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
  • Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
  • Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
  • Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.

To be successful as a Customer Service Executive, we are looking for the following attributes and experience:

  • Ability to handle customer queries with professionalism and clarity.
  • Strong verbal and written communication skills to effectively convey information and ideas.
  • Proven track record of strong problem solving with a proactive mindset.
  • Excellent organisational and time management skills to meet targets and deadlines.
  • Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
  • Strong analytical skills to identify trends and develop actionable insights for process improvement.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Familiarity with delivery services or logistics is a plus but not essential.

Why join Shift?

  • Plenty of benefits such as 33 days annual leave (FTE) and enhanced MAT and PAT pay
  • At Shift, we’re all about personal growth, development, and creating opportunities
  • Collaborative working environment, working within cross functional teams across the business group
  • We are focused on finding solutions for our customers, drivers and partners through the use of technology
  • Ambitious, flexible and challenging culture
  • You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table



If you have the drive and determination to make an impact on a growing business, apply now

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