Support Engineer

3 weeks ago

Milton Keynes, United Kingdom FORTNA Full time

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

Job Description

Your mission:

As a Technical Support Specialist, you are working in a hybrid role; you are responsible for ensuring the delivery of high-quality technical support services and providing the highest level of Client satisfaction. Day to day, you will identify client problems, proactively monitor client systems, and build and maintain a support knowledge base.

Technology in our world constantly evolves, so you will need to stay updated with new software and hardware through Fortna training programmes and independent research. This will be challenging, stretch you technically, and keep you on your toes.

You will manage multiple technical support calls simultaneously and find that each case's difficulty and troubleshooting level will vary. Due to the extensive range of software and systems utilized, it will take time for the successful applicant to gain the necessary knowledge to work independently. The learning process will be rewarding but will require patience and self-confidence.

Your main responsibilities:

To build and improve your understanding of all system functionality, i.e. Software, Electrical and Controls and gain knowledge of those departments. Respond to Client calls independently and promptly. Work with the Client to diagnose system and software issues. Utilise internal and external resources to research Client issues. Work with Clients to ensure connectivity methods are reliable and utilise current technology. Provide superior technical support assistance to Fortna's Client base, enlisting help from additional Technical Support team members as necessary. Follow up with Clients after an issue has been resolved to ensure high levels of satisfaction. Maintaining a log of all Client calls, daily, weekly and monthly, to ensure calls are completed in a timely manner. Keep up to date on all modifications that are performed for system updates. Make necessary changes to Fortna Warehouse Execution System (FortnaWES) menus and configuration with direction from Technical Support team members. Create reports identifying call incidents by Client and by root cause. Continually train yourself on software, hardware and support standards to ensure the highest level of technical support is provided for our clients.

Your skills:

Proven experience in system/software support, including troubleshooting, diagnosing and identifying issues A minimum of one year experience in a technical support role working with the following: Networking SQL or Oracle. Linux, Windows operating system and hardware troubleshooting. Exhibits strong computer skills with the ability to understand the technical aspects of the software and its functions. Knowledge of electrical/mechanical system functionality Basic electrical skills and experience in reading electrical drawings. Excellent documentation skills to help build our knowledge base. Excellent oral and written communication skills with the ability to clearly articulate to all project members and stakeholders Able to work independently and see tasks through to completion without significant guidance. Able to take the initiative, make decisions, and show confidence in decisions made. Strong interpersonal, organisational, time management and problem-solving skills Knowledge of electrical/mechanical system functionality Able and willing to travel approximately 10% (primarily domestically with the possibility of international travel). A positive mindset with a can-do attitude.

Your career and development:

A career at Fortna comes with powerful professional development opportunities, as you will learn directly from the industry's best and brightest. Our training, mentoring, and on-the-job experiences will enhance your software, systems, and product-specific technologies skillset.

This development will give you the framework to succeed and advance from a Technical Support Specialist I, Technical Support Specialist II, Technical Support Specialist III or become a Subject Matter Expert (SME) in a specific role such as Software, Electrical, Controls, or Infrastructure. As we grow, there may also be the opportunity for management positions.

What we offer:

A basic salary starting at £39,000, based on knowledge and experience. Pension contributions matched up to 7% Private Medical Insurance Health Care Cash Back Plan that contributes to everyday healthcare costs such as dental, optical, prescriptions, and various physical and mental therapies 24/7 Employee Assistance Program 25 days holiday per annum Annual performance bonus Paid time off for charity work

  • IT Support Engineer

    3 weeks ago

    Milton Keynes, United Kingdom ITECCO Full time

    **Position**: IT Support Engineer **Location**: Milton Keynes **Salary**: £25K - 35K This is an exciting opportunity within an Award winning MSP that is currently expanding its IT Team within the company. They are now looking for an IT Support Engineer based in Milton Keynes to collaborate with a close-knit IT and cloud-based team. Whereyou will provide...

  • Graduate Support Engineer

    6 days ago

    Milton Keynes, United Kingdom Hello Recruitment Associates Full time

    Graduate Support Engineer - Technology - Milton Keynes - £25000 Hello Recruitment is pleased to be recruiting a Graduate Support Engineer role for a leading Technology Services business based in Milton Keynes. As Graduate Support Engineer you will help support the business and meet key objectives to help customer satisfaction as the company continues to...

  • Graduate Support Engineer

    2 days ago

    Milton Keynes, United Kingdom Hello Recruitment Associates Full time

    Graduate Support Engineer - Technology - Milton Keynes - £25000Hello Recruitment is pleased to be recruiting a Graduate Support Engineer role for a leading Technology Services business based in Milton Keynes.As Graduate Support Engineer you will help support the business and meet key objectives to help customer satisfaction as the company continues to...

  • Graduate Support Engineer

    5 days ago

    Milton Keynes, United Kingdom Hello Recruitment Associates Full time

    Graduate Support Engineer - Technology - Milton Keynes - £25000Hello Recruitment is pleased to be recruiting a Graduate Support Engineer role for a leading Technology Services business based in Milton Keynes.As Graduate Support Engineer you will help support the business and meet key objectives to help customer satisfaction as the company continues to...

  • Technical Support Engineer

    1 month ago

    Milton Keynes, United Kingdom Clear Engineering Recruitment LTD Full time

    **Technical Support Engineer** **£40,000 - £42,000**+ Training + Technical Progression + Private Health Care + Private Pension **Milton Keynes** Exciting opportunity for an engineer with an industrial background looking to work with a market leading original equipment manufacturer. Enjoy gaining market knowledge while progressing into technical roles...

  • Customer Support Engineer

    1 month ago

    Milton Keynes, United Kingdom IC Resources Full time

    Job DescriptionAn excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions.As a Customer Support Engineer, you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of...

  • Customer Support Engineer

    2 months ago

    Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions.As a Customer Support Engineer, you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...

  • Customer Support Engineer

    2 months ago

    Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions.As a Customer Support Engineer, you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...

  • Customer Support Engineer

    1 month ago

    Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions.Read all the information about this opportunity carefully, then use the application button below to send your CV and application.As a Customer Support Engineer, you will have a number of...

  • Customer Support Engineer

    1 month ago

    Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions.Read all the information about this opportunity carefully, then use the application button below to send your CV and application.As a Customer Support Engineer, you will have a number of...

  • Customer Support Engineer

    2 months ago

    Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions. As a Customer Support Engineer, you will have a number of core responsibilities that include: Technical customer support Fault-finding Managing returns and replacements of faulty...

  • Customer Support Engineer

    2 months ago

    Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Engineer to join a leader in the design, innovation, and manufacturing of wireless and sensing solutions.As a Customer Support Engineer, you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...

  • Electrical Engineering Support Engineer

    1 month ago

    Milton Keynes, United Kingdom Trimble Full time

    Your Title: Electrical Engineering Support Engineer Job Location: Hybrid from our Milton Keynes Office - 3 Days office based, 2 Days home based Our Department: MEP   As one of our Electrical Engineering Support Engineers, you will work with national Mechanical, Electrical & Plumbing clients to solve their issues on some of our MEP application...

  • Electrical Engineering Support Engineer

    2 weeks ago

    Milton Keynes, United Kingdom Trimble Full time

    Your Title: Electrical Engineering Support Engineer Job Location: Hybrid from our Milton Keynes Office - 3 Days office based, 2 Days home based Our Department: MEP   As one of our Electrical Engineering Support Engineers, you will work with national Mechanical, Electrical & Plumbing clients to solve their issues on some of our MEP application...

  • F5 Support Engineer/network Security Support

    4 days ago

    Milton Keynes, United Kingdom Gibbs Hybrid Full time

    **Contract - F5 Support Engineer/Network Security Support Engineer - 6 month - Milton Keynes/Hybrid - Inside of IR35** I am currently working with a well-known IT service management customer that has an opening for a F5 Support Engineer/Network Security Support Engineer to maintaining the UK Remote Access infrastructure. - F5 (LTM, APM) & SSLVPN/RAS...

  • Technical Support Engineer

    4 days ago

    Milton Keynes, United Kingdom Page Group Full time

    In this role, you will be a key interface with the customers and build trusting relationships that can stand the test of a developing market. You will endeavor to maintain and enhance customer satisfaction by ensuring that customer requirements and targetsare met, providing excellent service at every stage of the project. **Client Details** One of the...

  • Trainee Sales Support Engineer

    6 days ago

    Milton Keynes, United Kingdom Working Solutions Recruitment Full time

    WSR are recruiting for a Trainee Sales Support Engineer for our esteemed client in Milton Keynes. Role Type: Apprenticeship Location: Milton Keynes  Salary: £25k to £30k DOE We are looking for an energetic, passionate and motivated individual to join our client's team as a Trainee Pre Sales Engineer. This part of the business focuses...

  • Trainee Sales Support Engineer

    6 days ago

    Milton Keynes, United Kingdom Working Solutions Recruitment Full time

    WSR are recruiting for a Trainee Sales Support Engineer for our esteemed client in Milton Keynes. Role Type: Apprenticeship Location: Milton Keynes  Salary: £25k to £30k DOE We are looking for an energetic, passionate and motivated individual to join our client's team as a Trainee Pre Sales Engineer. This part of the business focuses on environmental...

  • Executive IT Support Engineer

    4 weeks ago

    Milton Keynes, United Kingdom Lorien Remote Work Freelance Full time

    Executive IT Support EngineerInside IR356 MonthsOnsite Milton Keynes (5 days a week)This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business. The key responsibilities for this role includes: The aim is to provide a high level of support...

  • IT Support Engineer

    1 week ago

    Milton Keynes, United Kingdom Partnur Full time

    IT Support Engineer (field based) – Permanent – £35,000 plus £5k car allowanceWe have an exciting opportunity for an IT Support Engineer to join a leading company. This will be a field based role, covering Milton Keynes and surrounding areas.What you will be doing:nProvide IT support to customers across desktop, applications, infrastructure &...