Duty Manager

2 weeks ago

London, United Kingdom The Cavendish London Full time

We are looking for a charming and thoughtful individual with a
passion for service excellence to join our team as a Duty Manager.

As a Duty Manager you will:




  • Support the Front Office Manager with the day to day management
    of the Front Office Team, ensuring
    that the Team offers a warm welcome and departure experience to our
    guests, managing expectations by constantly seeking opportunities to
    personalise their needs, travel purposes, plans, etc
  • Take initiative in accommodating the
    customers’ needs in a resourceful manner
  • Ensure safety and security procedures are adhered to and property keys are signed for every shift
  • Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
  • Ensure best practice at all times and put
    forward ideas to management as to how standards, processes and procedures can
    be maintained and improved




The successful
Duty Manager would have:




  • Excellent team leading and guest engagement
    skills
  • An ability to bring the guest experience to
    life throughout the hotel
  • Ability to work with IT systems and PMS
  • The ability to communicate and organize
    yourself in line with different expectations
  • A good command of English is essential, a
    second language is advantageous


In return, we offer:




  • Genuine career opportunities within our
    business
  • Valuable on the job training, along with
    access to our digital online learning platform and numerous other learning
    and development opportunities
  • Employee recognition scheme through guests and
    fellow team members
  • Employee stay rates throughout Europe (after
    passing probation)
  • A PERKBOX subscription with benefits, retail
    discounts and savings available from your first day
  • Staff incentives when you and the team
    perform
  • Employee Assistance Programme
  • A daily travel allowance for every day you
    come to work
  • Team meals when on duty




About us:



Nestled in the heart of London’s
Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish
bedrooms. We are located between the beautiful Green Park and bustling
Piccadilly Circus, a great location for those wanting to work in central
London.



The Cavendish London is part of The
Ascott Limited, a Singapore company that has grown to be one of the leading
international lodging owner-operators. Ascott's portfolio spans over 165,000
units in 220 cities across more than 40 countries in Asia Pacific, Central
Asia, Europe, the Middle East, Africa and the USA.

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