Pharmacy Technician

Job summary

Pharmacy technicians play animportant role, complementing clinical pharmacists, community pharmacists andother members of the PCN multi-disciplinary team. The pharmacy technician willprovide support to the network as a whole and each member practice asneeded. The aim is to improve thequality of prescribing and patient outcomes across the network through highquality medicines review and optimisation.

Main duties of the job

Pharmacy technicians core roleresponsibilities will cover clinical, and technical and administrativecategories; supporting improvements to maximize safe, cost effectiveprescribing and achieve the best clinical outcomes for patients. The postholder will be involved in many aspects of medicines management and besupported and developed in this role by the PCN clinical and pharmacyteams.

About us

Havering Health is a Federation of 41* Practices that provide care for over 266,000*people. As one of Londons safest and greenest boroughs, Havering is ambitious tocontinually improve the quality of life for its residents.As an emerging Federation we already provide a range of community and primary careservices to our residents, as well as a number of support services including professionalstaff training across the practices.We are a core partner in Havering our local Integrated Care Partnership that coordinateshealth and social care provision in the Borough in order to improve wellbeing through thedelivery of person-centred care and self-help services across our community.Havering is a great place to live and work, within easy travelling distance to the centre ofLondon. We have retail parks, leisure facilities, country parks plus the historic Romfordmarket on our doorstep and the Olympic park a short 15-minute train journey away.

Job description

Job responsibilities

Job Responsibility

Workclosely with the practice teams, pharmacy colleagues and patients to ensurecoordinated and efficient processing of prescription requests synchronising medication, setting up electronic repeat dispensing, monitoringmedicines use to prevent waste or over usage Carryout medicine reconciliations for discharge summaries, clinic letters and othertransfer of care communications Workwith clinicians and the pharmacy team to develop and implement robust systemsfor shared care prescribing and high-risk drug monitoring and other drugmonitoring for optimisation of long-term conditions Updateand maintain accurate and comprehensive patient medication records

Improving Patient Safety, Audits, and SupportingReviews

Work with the pharmacy team and clinicians todeliver QIPP/PIS and other local commissioned enhanced services to improvemedicines optimisation Work alongside the pharmacy team to monitor andaction safety and drug alerts in a timely and appropriate manner, includingliaising with patients when necessary Work with clinicians and pharmacy team toundertake medicine audits and other quality improvement/ project work asrequired Work alongside the admin team to promote anddevelop high quality prescribing processes including identifying qualityimprovement opportunities

Working in a wider team ( In Practice )

Develop positive and professional workingrelationships with colleagues to ensure excellent patient care Promote best practice for medicines useincluding supporting training of practice teams on medicines processes andpolicies To respond to medication queries or requests formedicines information from patients and staff in a professional and timelymanner including escalating to clinicians or senior pharmacy colleagues whennecessary Work in practice with practice teams support the achievementof prescribing outcomes for Quality Outcomes Framework Undertake any other additional dutiesappropriate to the post as requested by the Partners or PCN Clinical Directorsor Senior Clinical Pharmacist Person Specification

Qualifications

Essential

Qualified Pharmacy Technician Current registration with General Pharmaceutical Council (GPhC)

Desirable

Enrolled in or completed approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH). Completed CPPE Consultation Skills Module or equivalent.

Experience

Essential

Evidence of continued professional development (CPD). Experience of working as a qualified, registered technician in primary care, community or hospital pharmacy. Understands the aims of current healthcare policy and appreciate the implications of this for clinical pharmacy in PCNs. Knowledge of the principles of medicines optimisation. Knowledge and understanding of pharmacy law and ethics and current legislation. Good clinical pharmacy knowledge including terminology. Experience of providing pharmaceutical and prescribing advice. Experience of clinical audits. Experience of delivering education and training. Ability to analyse and interpret prescribing data.

Desirable

Experience working as a qualified, registered technician in primary care ICB, GP practices, PCN. Experience using EMIS clinical software.

Special Skills/Aptitudes

Essential

Has attention to detail, able to work accurately, identifying errors quickly and efficiently. Able to effectively manage allocated resources. Ability to think analytically, anticipating obstacles and thinking ahead. Ability to develop logical solutions to problems. Ability to prioritise effectively to meet strict deadlines. Excellent verbal and written communication skills with the ability to adjust communication style and content to suit the audience. Influencing and negotiation skills. Ability to handle situations of potential conflict. Ability to work independently and as a member of a team. Computer literate with the ability to use Microsoft Office packages Understanding of data protection, information governance and confidentiality issues.

Personal Attributes

Essential

Self-motivated and pro-active. Excellent time-keeping and prioritisation skills. Flexibility to adapt to changing workload and priorities. Demonstrates ability to work well in busy environment. Continued commitment to improve skills and ability in new areas of work.

Desirable

Valid driving license and access to a car that can be used for work purposes. Experience of participation in research or academic publication.

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