Sales & Service Administration Support Temp

Found in: Talent UK C2 - 1 week ago


Cambridge, United Kingdom ZEISS Group Full time
Handling order related issues, including delivery, warranty, missing parts Handling incoming RMS customer support contact using Microsoft anywhere 365 platform Communicating with dealers to pass on necessary information Pricing and part code requests Managing FSE calendars, driving efficiency and utilisation OEM management – to be the UK point of contact, stock control, delivery Sales & service order processing & invoicing in SAP Processing credits, sales returns / Out of box failures and warranty replacement goods Processing of purchase orders to factories and third party suppliers. Maintaining e-mail inboxes Updating customer details in CRM Ensuring timely deliveries of orders to customers Liaising with customers and area managers Keeping customers informed of the status of their case at every stage of the customer journey Following up on any open quotations including relocations, Preventative Maintenance, Corrective Maintenance and Contracts Creating quotations for non-contract service work, and parts. Following up on any quotations that are unresolved Invoicing sales & service orders. Any other administrative tasks as requested by Service Managers

Candidate Requirements:

CRM & SAP experience is preferred but not essential. Microsoft Office skills at intermediate level Candidate must be able to work quickly and efficiently with a good work ethic Attention to detail is essential. Able and willing to learn new roles to support the customer journey To assist colleagues and help out as and when required. Great customer service skills and a Team Player Flexible attitude, self motivated, ability to work under pressure and to adhere to deadlines. At a minimum, GCSEs or equivalent in Mathematics and English at grade C or above

Your ZEISS Recruiting Team:

Carrie Holland, Madeleine Kelly, Melissa Prescott, Suya Rolph

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