Conference & Banqueting Porter
4 weeks ago
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
This is an exciting opportunity to be joining the Crowne Plaza Reading team to create and deliver true hospitality for both our guests and colleagues. Crowne Plaza Reading perfectly nestled amongst the trees on the bank of the River Thames and only15 minutes walk away from the Reading Station and Reading town centre. The hotel is an elegant retreat primed for business success with 122 contemporary bedrooms and lavish banquets.
A DAY IN THE LIFE OF A CONFERENCE PORTER AT CROWNE PLAZA READING
What you'll be doing...
Reporting to the Conference & Banqueting Manager, you can expect your working day to include the following duties.
(Part Time: 20hours contract; 4 hours x 5 shifts per week)
- To assist guests at all times when required.
- To assist colleagues and other members of staff to create teamwork and quality service through communication.
- To be aware of facilities available to guests within the hotel, this includes the Leisure Club & Spa.
- To set up and clean the meeting rooms, toilets and public spaces as required to meet business demands and in line with deep cleaning scheduling.
- To actively support other departments and act when assistance is needed.
- To assist colleagues and other members of staff to create teamwork and quality service through communication.
- To deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
- To ensure all security measures are strictly enforced during the evening.
WHAT WE NEED FROM YOU
To succeed in the role of Conference & Banqueting Porter you will need the following qualities and skills.
To succeed in the role of Conference Porter you will need the following qualities and skills.
- To assist colleagues and other members of staff to create teamwork and quality service through communication.
- To adopt a positive ‘can do' attitude towards all aspects of customer service through a proactive and flexible approach to meeting customer needs, be willing to learn and show that they care.
- To ensure that all guests are dealt with in a professional manner in accordance with company standards.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
- Uniforms
- Free staff parking
- In house complimentary gym or gym discounts
- Training and Career progression opportunities
- Recommend a Friend Scheme
- Employee of the Month/ Year
- 50% discounts on Food & Beverage across all IHG hotels
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
#LifeatRBH
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