Strategic Client Manager

4 weeks ago

Worcester, United Kingdom Sign Solutions Full time
Job Description

How you’ll make an impact

  • Develop a solid, trusting and mutually beneficial relationship between the client and Sign Solutions
  • Daily interactions with public and private sector clients
  • Develop a complete understanding of the client’s needs and provide solutions
  • Respond in a timely manner and provide outstanding customer service
  • Manage communications between the client and internal teams
  • Analyse client data to improve access to services for the client and drive increased accessibility and inclusion
  • Meet client specific and organisational specific deliverables/targets according to proposed timelines.
  • Implementation, nurturing and renewal of contracts
  • Growth of client accounts and service lines consumed
  • Conversion of clients to contribute towards ESG and Net zero targets
  • Deliver extensive knowledge of all service lines
  • Drive and lead commercial negotiations
  • Advanced and accurate reporting for the executive team and board
  • Informative MI for clients
  • Implementation and re-implementation to support contracted clients awareness
  • Drive value added conversations

 

Experience you’ll bring

  • Previous experience in client management at a strategic level
  • Willingness to travel 
  • Understanding or willingness to understand technology and environmental benefits
  • Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
  • Ability to develop an in-depth understanding of the client and their operational needs and challenges
  • Able to analyse data and sales statistics and translate results into better solutions and customer service
  • Able to multitask, prioritise and manage time efficiently
  • Goal-oriented, organised team player
  • Self-motivated and self- directed
  • Strong strategic verbal and written communications skills
  • Strong problem solving capabilities
  • Experience of Power BI and dynamic client reporting
  • Team player
  • Resilience and adaptability in a dynamic and competitive market environment

Qualifications

Previous experience in client management at a strategic level



Additional Information

Salary & Benefits

  • Salary dependant on experience range 30k to 40k 
  • Target related bonus
  • 37.5 hour week Monday - Friday
  • Hybrid working
  • 20-25 days holiday plus bank holidays
  • Pension scheme
  • Attendance bonus 
  • Health and Wellbeing schemes
  • Worcestershire Works Well health and wellbeing level 1 accreditation 
  • Policies to include Mental Health, Menopause and more
  • Access to mental health specialist support
  • Birthday celebrations/gifts
  • Employee Assistance Programme
  • Discounts and perks platform
  • Team events
  • Training
  • 1 paid volunteering day per year
  • Occupational Sick Pay (OSP) and (SSP)
  • Work for an established company with 25 years in the industry
  • Supportive and flexible employer
  • Disability confident leader
  • Real Living Wage Employer

 

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