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Service Advisor

4 months ago

Wickford, United Kingdom Plantexpand Full time

At Plantexpand we offer our customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. We also offer a comprehensive outsourcing service to a whole range of clients. We created our own Asset Management System designed to give our customers an overview of everything from spend analysis to VOR tracking, booking fleet availability and much more.

We focus on keeping our customers happy through our bespoke service and longstanding relationships. We work with many nationally recognised companies including Thames Water, ARI, UKPN, Cadent, Rivus, the AA and St John's Ambulance to name a few

Due to company growth, we are now recruiting for a Service Advisor(Technical Processor) to work within our Processing team.

  • Asset details are regularly checked & updated regarding asset detail, record history, bookings and works in progress, service configuration and aligning service sites/dates.
  • Ensuring work reports are processed efficiently.
  • Ensuring any updates or amendments to service lists are communicated to the relevant technicians.
  • Ensuring all engineer's/technician's hours and purchases are recorded and up to date on the relevant jobs.
  • Liaise with Plantexpand technicians/engineers to ensure all job sheets and certificates are complete and correct, including but not limited to technical information and job-specific data such as hours spent on site, travel time and parts.
  • In the event a job sheet or certificate is not correct, it will be the responsibility of the technical processor to provide feedback on the non-conformances to the technician and their supervisor.
  • Ensuring all technicians/engineers hours and purchases are recorded and up to date on the relevant jobs.
  • Check that all job sheets submitted by technichians/engineers are correct regarding assets worked on, location, hours worked, tasks completed, parts used, and parts required.
  • Ensuring all data is transferred onto PAMS (asset management system) and other client systems; this will include all costs associated with labour, travel and parts are submitted.
  • Keeping all work in progress records together and filed into technician work folders.
  • Process jobs on PAMS and client portal - Coordinated feedback loop on receipt of incomplete, or non-compliant job cards & certificates to the technician and their supervisor.
  • This will include ‘pass-thru’ jobs, & those requiring additional management.
  • In the event you need support processing jobs due to their technical nature, raise these concerns with the senior technical processors, or supervisor.
  • Ensure all jobs completed on the day are processed, or if they cannot be processed, they are flagged and acted upon before the close of the business day.

Requirements

  • Administrative: 2 years (required)

Benefits

  • Free parking
  • Referral programme