Digital eCommerce Assistant

4 weeks ago

London, United Kingdom Heathrow Full time

As a Digital eCommerce assistant you will be merchandising and creating content. A high degree of influencing skills to consult with our retail partners to hone and manage business processes for fulfilment whilst delivering a visually appealing virtual shop window that passengers will love. You will nurture the development of personalisation through the digital and physical environment, contribute to both its marketing and continuous improvement of service through development of new ideas, innovations, and processes

Drive operational efficiencies to improve improvements in customer experience, reduce stock declines, increase collections, and work closely with our retail partners/ Support Retail eCommerce Manager in ad hoc duties. Merchandise and trade the site to drive and increase conversion. Content management for non-automated retailers, including the upload of manual product feeds. Maintain key retail partner online relationships in conjunction with existing offline account management team. Build relationships with retail operations teams to deliver seamless customer experience through process compliance and continuous improvement opportunities. Create online on-brand content with a keen focus on SEO best practice to drive organic traffic. Work with Marketing, Brand, CRM and other digital colleagues to deliver integrated annual marketing plan. Set up and maintain on-site promotions – including landing pages, monitoring success, and adopting strategies to improve efficiency and ROI. Identify and support digital marketing opportunities including PPC and Affiliates Create and deliver daily, weekly, and monthly reporting to business stakeholders based on current KPIs. Utilise retailer performance reports to identify opportunities for improvement and implement changes accordingly. Experience of retail eCommerce and digital marketing or marketing is desirable/Retail experience. Salesforce Commerce Cloud, business manager and order manager experience preferred. Knowledge of Online analytics tool Adobe Analytics Knowledge. Knowledge of Basic Adobe. Excel and PowerPoint skills. Entrepreneurial mindset and aptitude to sensitively challenge the status-quo. Flexible and adaptable to new challenges.

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