IT System Support Analyst

3 weeks ago


Weybridge, United Kingdom Michael Page Full time
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Reporting to the Sr Manager of Operation, the IT System Support Analyst will be responsible for optimising employee productivity by effectively supporting desktop applications and services under the Infrastructure & Operations team. The position will also be the primary contact for day-to-day IT support for on-site and remote users based in France and Italy.

The successful candidate will be part of the Operations Team, responsible for supporting employees, contractors, and vendors in a Windows Enterprise environment. This candidate must be a team player but as well as being comfortable working on its-own.

  • Build, configure, maintain (patch), repair, and manage new and existing employee's systems.
  • Must be well versed in Windows 11 and Office Suite.
  • Troubleshoot issues related to InTune and MDM.
  • Sound Knowledge of change management, user support, and service desk methodologies.
  • Manage and provide system administration support of a growing list of enterprise infrastructure applications.
  • Support and management of:



- Laptops, and mobile devices
- Windows 11
- Remote user support via phone and remote management tools

100% remote|Required languages: English, French and Italian
  • 4+ years of experience as a Support Specialist/ System administrator
  • Fluent in French, Italian and English
  • Ability to translate IT into user friendly language.
  • Sound administration and interpersonal skills. Must be able to interact in a team environment.
  • Ensure the Service Level Agreement performance standards are met.
  • Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines.
  • Computer skills: Windows 11, Office 365, Intune, MDM, Active Directory

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