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Insights & Analytics Expert
4 months ago
Department:
Customer Hub Salary (£): £, - £, Insights & Analytics ExpertHello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
hours a day, days a year we serve million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the , brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Insights & Analytics Expert role sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We have an exciting opportunity for someone to join our Severn Trent Team as an Insights and Analytics Expert.
Do you have experience in evaluating and analysing data? Can think flexibly, identify issues and help make decisions that will improve customer experience?
This role reflects the businesses' increased focus on customers, a drive to better exploit our data and growth in our analysis capability.
You will be working in a small specialist team to further improve all aspects of customer experience, across multiple touchpoints to support data led decision making.
You will undertake analysis demonstrating a detailed understanding of the performance of our customer experience and identify areas for improvement. This will involve customer profiling / segmentation, modelling and forecasting the performance of customer outcomes.
Build and develop models combining multiple and disparate data sources to develop a holistic view of the customer, enhance decision making and to deliver targeted data led decision making to improve business performance and the customer journey.
Undertake specialised analysis to support modelling, forecasting and profiling/segmentation predicting customer behaviour in order to drive efficiencies and feed into strategy.
Supporting customer experience improvement projects to drive ODI performance, providing data and behavioural analysis to assist informed decision making
A primary objective of the role is to deliver real customer benefit, achieved by working closely with the business. You will use your ability to understand and explain complicated issues and articulate the findings from your analysis both in person and in writing to stakeholders at all levels, so it is crucial to have the ability to communicate messages clearly.
Having the ability to understand analytics, reporting/visualisation tools and techniques is key to this role. You will provide analytical insight and recommendations by examining quantitative and qualitative data from disparate sources to combine for overarching themes.
WHAT YOU’LL BRING TO THE ROLE
You’ll have good experience of analytical and problem solving – ability to analyse data, think flexibly, identify issues and develop options that improve Customer Experience.
It is expected that you will have good communication skills ability to understand and explain complicated issues, structure arguments, and influence stakeholders both verbally and using written reports
Advanced Excel is essential and experience with SQL developer, Power BI is desirable.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do..
We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
days holiday + bank holidays (and the ability to buy/ sell up to days per year) Annual bonus scheme (of up to £, per annum based on company performance) Leading pension scheme – we will double your contribution (up to % when you contribute ; Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our ‘Academy’ Electric vehicle scheme and retail offers Family friendly policies Two volunteering days per year