Assistant Manager

6 months ago

Burnley, United Kingdom The Entertainer Full time

Are you a driven and motivated Assistant Manager with the ability to lead by example and inspire your retail team to achieve maximum sales and deliver exceptional customer service? If so, then a career at The Entertainer is perfect for you

You will play a pivotal role in the daily operations of the store. With a hands-on, practical, and pragmatic approach to your work, you will have the ability to deliver consistently high store standards in an outstanding customer service environment.

Supporting the Store Manager, you will be a resilient and self-motivated retailer, comfortable working on the shop floor in a fast-paced environment, able to adapt and react to change and trading pressure with energy and enthusiasm. Your commercial savvy and ambition to drive sales, exceed targets and protect profit will be complemented by a caring approach, close attention to detail, and excellent planning skills. You will also be a natural team leader helping the Store Manager to motivate and develop a brilliant toy shop team.

Ideally, you will live no further than 45-60 minutes away from your base Entertainer store and be committed to working flexible shift patterns to support your store’s operation as required.

Your duties and key responsibilities as our Assistant Manager will include

To manage and lead the store team in your Managers absence including times when the Store Manager is on site visits to a designated Tesco Concession store. Ensure that all team members aspire to and deliver outstanding customer service, always leading by example. Monitor and maintain excellent store standards, sales performance and presentation of your team. To help manage the performance of your team including the annual review process, company disciplinary, grievance, absence, performance improvement plans and counselling procedures.

How we will reward you

In return for your hard work and commitment, we will reward you with fantastic benefits.

Flexible access to your pay via MyView PayNow Retail Trust benefits including Virtual GP Birthday Leave plus 30 days holiday Annual Bonus scheme Pension salary sacrifice Generous toy discount Enhanced maternity and paternity pay High Street and leisure discounts Cycle to work scheme Life Cover

We’re looking for our Assistant Managers to be

A great team leader with experience of supervising or managing a team. Great communication skills, with confidence in engaging with people at all levels through the business. Experience in interpreting reports and data to react quickly and commercially. A minimum of 12 months supervisory or management experience in a fast-paced retail environment is essential.

Read a Testimonial from one of our Assistant Managers

''My 8 years at the Entertainer has provided the best experience I have had in my 46 year working life. I feel so lucky to be in a job I love. I started as a 20 hour contract and quite quickly discovered I had a talent for sales and customer service, this was acknowledged by the company and store management and rewarded, this gave me a major boost personally. I was encouraged and supported to improve any weakness’s I felt I had, this was done through both instore and online training. I have finally found a company whose mission, morals and values match my own. It’s a family run business and every store I have visited has a warm friendly welcome. Everyone is equal, we all get a fair opportunity to advance if you want too and hard work and commitment is always acknowledged and rewarded. This is evident in my progression from a 20 hour Sales Assistant to Assistant Manager, where I now feel I have the tools and confidence to lead a team and manage a store.

The day to day of the job is rewarding too. The little steps at the till allow the child to pay themselves, the laughs and smiles I have had chatting to them always makes my day and there’s. Also helping a confused parent or grandparent pick out the perfect toy and seeing them smile when I have helped them find that perfect gift makes it all worth while for me''

Angela Dempsey, Assistant Manager

We reserve the right to close this vacancy before the published closing date, should we receive sufficient applications for the role, thank you.

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