Claims Advocate

2 months ago


London, United Kingdom Ardonagh Advisory Full time

Purpose of the Role:

Claims Advocate

Key Role Accountabilities:

• Liaising with Producing Brokers and Retail Clients throughout the UK and Ireland via e-mail and telephone to help deliver and enhance our claims service.

• Notifying and communicating with Insurers, Solicitors and Loss Adjusters and having knowledge of the claim file so as to best represent the Insured’s interests at all times.

• Ensuring claims are correctly entered and processed on ECF.

• Maintaining accurate claims records on our IT system, ensuring these are kept up to date and ready to be produced for policy renewal.

• Ad-hoc administrative and other claim duties as required.

• Ensuring effective liaison with Accounting colleagues both with regard to collection/payment of funds, any queries and the subsequent clearance of accounting entries

• Keeping up to date with market and system changes

Qualifications & Experience:

Ideally this role will be filled by someone with at least 2 years experience of claims handling to give them a good grounding in the principles involved.

Generic Knowledge Requirements

• Sufficient knowledge and understanding of the general concepts of insurance to be able to perform the Principal Tasks

• A solid foundation of how claims are handled generally and how London market claims are broadly dealt with.

• Working knowledge of the UK, Irish and other relevant insurance and regulatory environment

• A knowledge of the Underwriters and markets; and their practices, documentation and customs

Competencies Required

o Ability to work effectively as part of a team

o Ability to work under pressure and meet deadlines

o Ability to use ECF, Microsoft Word, Excel and PowerPoint packages

o Good numeracy and literacy skills


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