Receptionist
4 weeks ago
Job overview
The post holder will be interactive with the Service Users, General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
Main duties of the job
Provide reception and admin support to the clinical team.
Dealing efficiently, precisely and courteously with telephone callers.
Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times.
Responsibility for directly receiving service users, checking all patients demographic details are complete and updated on the EPR system.
Manage all telephone calls for the area of responsibilities and direct calls appropriately in a professional manner.
Responsible for transferring of all calls to relevant staff, taking and processing of messages timely and efficiently
.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and addiction services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification.
Pay Enhancements – 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Car Lease scheme Wellbeing programme
Person specification
Experience
Essential criteria
Experience of working in a busy reception
Desirable criteria
Working under pressure in busy office environment
Education
Essential criteria
RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Maths.
Desirable criteria
NHS background
Knowledge
Essential criteria
•The Data Protection Act •Patient Confidentiality
Desirable criteria
Use of EPR systemApplicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government . Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.
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