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CAMHS Medical Secretary
4 months ago
Job summary
CAMHS is a specialist mental healthservice for children and young people who have moderate to severe mental healthproblems. The service offers face toface clinic based and video conferencing approach to delivering care andassessments over four sites across the county.
Abrand-new post has arisen for a Medical Secretary working for WorcestershireCAMHS. We are looking for anenthusiastic, experienced individual to join our team on a permanent basis. The successful candidate will be working 30hours per week, over 4-5 days, to be discussed with the successful candidate. The base will either be Redditch, Worcesteror Kidderminster, again this will be discussed with the successful candidate.
Main duties of the job
You will be working as a band 4 Medical Secretary for WorcestershireCAMHS providing an efficient and smoothrunning secretarial service to the Psychiatrists / Consultants. You will make arrangements forappointments as required. Maintain a diary and appointment system for clinicsand make arrangements for special appointments for patients/ relatives,consultations in the home and emergency visits as required. Handle telephone enquiries regardingappointments, cancellations referring where necessary to the appropriateperson. You may also be asked to coverreception across the Worcestershire CAMHS localities.
Theability to use your initiative, work proactively, demonstrate excellentcommunication and influencing skills, manage and prioritise your own workloadand respond flexibly to changing demands are essential requirements of therole.
We are asupportive and passionate team, and you will receive full training to ensureyou can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
Work as part of the MedicalSecretary team to provide an efficient and smooth running secretarial serviceto the Consultants. Make arrangements forappointments as required. Maintain a diary and appointment system for clinicsand make arrangements for special appointments for patients/ relatives,consultations in the home and emergency visits as required. Handle telephone enquiriesregarding appointments, cancellations referring where necessary to theappropriate person and acting within the guidelines laid down. Undertake shorthand/audio/copytyping duties, including reports, clinic letters, discharge summaries and otherconfidential documentation. Some self-generated non-routine correspondence maybe required. Follow up, collate diagnosticand therapeutic reports to Consultants and other medical staff and subsequentlyfile in patients notes. Identify urgent results and bring to Consultantsattention. Ensure that case notes are controlled, delivered and tracked. Ensure patient notes are filedat the earliest opportunity to ensure that patients case notes are as accurateand up-to-date as possible. Act as receptionist at clinics,if required, dealing with patients and their carers by assisting with enquiries. Undertake other general officeduties, which may include facsimile, e-mailing, photocopying, scanning andfiling. Attend service and clinicalmeetings, as required and provide feedback to colleagues Deal with incoming and outgoingpost.For full details of the duties andcriteria for the role please refer to the job description and personspecification attached.
Person Specification
Skills & Abilities
Essential
Ability to challenge poor behaviour Role modelling good behaviour A positive attitude and able to act on feedback Ability to praise and be supportive to others Ability to communicate clearly and effectively in English in both verbal and written formats IT Skills these will be tested at interview Audio typing skills Minute taking skills Accuracy and attention to detail Good organisational skills Ability to demonstrate the ability to use initiative effectively
Qualifications
Essential
Relevant Level 3 Medical Secretary qualification ( AMSPAR Medical Terminology) OCR/RSA 3 or equivalent in Text/ Word Processing GCSE (Grade A-C) or equivalent in English Language I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Additional Criteria
Essential
Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to meet the travel requirements of the role
Knowledge
Essential
Knowledge of the full range of Administrative/Secretarial procedures Extensive knowledge of Microsoft Office Word/Excel/Outlook Medical Terminology Understanding of the Data Protection Act and NHS Code of Confidentiality
Experience
Essential
Minimum of 3 years Administrative/Secretarial experience Minute taking experience Supervision/management of staff