Leisure Manager

1 month ago

Northampton, United Kingdom Clip 'n Climb Full time

Leisure Manager - Northampton, Northamptonshire

Salary: Up to 32K

Clip ’n Climb is a globally recognized franchise that began in New Zealand in 2005, transforming indoor climbing with its fun, themed challenges suitable for all ages and abilities. The new Clip ’n Climb in Weston Favell, Northampton, will uphold this tradition, offering a vibrant, safe, and engaging environment for families, schools, and groups. With a variety of creative climbing walls and activities, the centre will become a key community destination for fitness and fun, emphasizing exceptional customer experiences.

Job Title: Leisure Manager 

Location: The Pinnacle Bouldering Centre and Clip ‘n’ Climb Northampton, Weston Favell 

Job Type: Full-Time, Permanent 

Salary: Competitive, based on experience 
Perks: 

  • 28 days holiday 
  • Free climbing access 
  • Exclusive staff discounts 

Role Overview: 

We are seeking a dynamic and experienced leisure manager to oversee the daily operations of our Clip 'n Climb facility including food and beverage (F&B) services. Also supervising the team responsible for guest services, safety, and the overall operational flow of the Clip ‘n’ Climb activities. The ideal candidate will possess excellent leadership skills, a passion for customer service, and a hands-on approach to ensure a smooth and enjoyable experience for our guests. 

Key Responsibilities: 

Operations & Team Supervision: 

  • Oversee daily operations of the Clip 'n Climb facility, ensuring a safe and engaging experience for all visitors. 
  • Develop and implement staff schedules to ensure adequate coverage for both F&B and climbing operations. 
  • Provide training and guidance to staff on operational procedures, customer service, safety protocols, and food handling practices. 
  • Ensure staff compliance with health and safety regulations, climbing safety standards, and hygiene standards. 
  • Monitor and maintain equipment and facility cleanliness to meet operational excellence.  

Food & Beverage Management: 

  • Manage the full food and beverage operation. Ensure F&B areas are stocked, organized, and operating efficiently. 
  • Oversee food preparation, presentation, and quality control to meet customer satisfaction and safety standards. 
  • Ensure compliance with local food safety regulations and health codes 

Customer Service & Experience: 

  • Act as the point of contact for customer inquiries, complaints, and feedback, ensuring that issues are resolved promptly and professionally. 
  • Oversee guest check-in, orientation, and safety briefings for climbing activities. 
  • Ensure that all customers receive an outstanding experience, from check-in to F&B services. 
  • Organize and oversee special events, birthday parties, or group bookings to ensure smooth execution and customer satisfaction. 

Health & Safety: 

  • Ensure that all activities comply with health, safety, and sanitation regulations. 
  • Regularly inspect climbing equipment and the F&B area for safety and cleanliness. 
  • Provide regular safety training for staff and ensure all emergency procedures are in place and practiced.  

Skills & Experience: 

Required: 

  • Proven experience in a supervisory or management role 
  • Knowledge of food handling and safety regulations. 
  • Strong leadership and team management skills.  
  • Excellent organizational skills 
  • Strong communication and customer service skills. 
  • First Aid and CPR certification (or willingness to obtain). 
  • Knowledge of climbing safety procedures (training will be provided if necessary). 
  • Safeguarding certificate and knowledge. (or willingness to obtain) 

Desired: 

  • Previous experience in an active leisure environment or climbing facility. 
  • A passion for climbing, adventure sports, or recreational activities. 
  • Certification in food and beverage management or hospitality. 

Personal Attributes: 

  • Ability to inspire, guide, and motivate teams to perform at their best. 
  • Flexibility to adjust to changing circumstances and handle multiple tasks or priorities. 
  • Passionate about delivering an excellent guest experience and resolving customer issues professionally. 
  • Ability to think on your feet, make quick decisions, and handle operational challenges effectively. 
  • Strong collaborative skills and the ability to foster a positive, cooperative work environment. 

What We Offer: 

  • Competitive salary and career growth opportunities in a growing business. 
  • Full training and ongoing development. 
  • Free climbing access to all Pinnacle sites and exclusive discounts on gear 

Work Location: In person, Northampton 
Expected Hours: 36–40 hours per week (day shifts, weekends, holidays) 

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