Account Handler

7 days ago

Croydon, United Kingdom PIB Group Full time
Account Handler Croydon Morton Michel Full time Permanent

Are you customer service driven and have at least 12 months experience in Account Handling and Insurance? Morton Michel are looking for an Account Handler who is looking for their next step.

Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our Clients. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

 Our modern offices based in Knollys House, is on the main Train, Tram and bus route and a five minute walk into town. We operate a smart/casual dress code in the office and embrace career development and flexible working.

Responsibilities: 

Communicate with Clients using a variety of customer contact systems, e.g. phone, e-mail, MS teams. Provide Clients with relevant product information that is clear, fair and not misleading allowing them help their client to make an informed decision Deliver against a set of Key Performance Indicators that will be provided to you by your line manager Provide a great Account Handling experience that enables higher sales conversion and retention performance. Demonstrate ability to work both individually and as part of a team

Experience:

At least 12-24 months experience in Account Handling and Insurance ideally working with Clients of a commercial nature. Computer literate – demonstrate use of MS Office Excellent Account Handling skills Rapport building skills to be able to speak with our Clients and build relationships Can-do positive attitude towards Clients and team member alike Self-driven to continuously improve performance It would be desirable if you have experience of using Acturis

Further information
As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days  Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes  Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

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