Receptionist - Bank

Job Description:

Receptionist - Bank

Richmond Villages Wood Norton, Evesham Road, Evesham, Worcestershire, WR11 4TY* *SatNav WR11 4YB

£11.60 per hour -Paid breaks

Bank Contract -Flexible hours, only picking up shifts that suit your availability

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Wood Norton provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10.

As the front of house, you represent the welcoming spirit of our award-winning village. Our reception team is crucial in providing a warm welcome to our visitors, whether they're greeting them in person or speaking with them over the phone.

You’ll help us make health happen by:

Offering refreshments to visitors, and manage sign-ins.

Handle incoming calls, direct them appropriately, and relay messages.

Address resident queries and report them as necessary.

Process financial transactions for sundry items, issue receipts, and confirm payments.

Update display boards with current information.

Manage mail, ensuring prompt correspondence and reporting unresolved items.

Coordinate bookings and update records for restaurant reservations, maintenance, and transport.

Keep records current, including forms, room status, and resident lists.

Key Skills / Qualifications needed for this role:

Previous experience in reception or care home roles is beneficial. Applicants must have excellent communication abilities and a superb phone etiquette, as well as familiarity with Microsoft Office. Additionally, they should exhibit outstanding attention to detail and the ability to manage time efficiently, which are crucial for teamwork and independent tasks.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.