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IT Customer Relationship Manager
4 months ago
Location:Richmond Virginia (Hybrid Onsite Role)
Terms: First round of interviews via Teams.Second round of interviews ONSITE & requires onsite 2 days aweek with 3 remote. Position specific responsibilities and dutieswill include but not limited to:
- Meeting with and communicating directly with Agencyleadership up to the Executive level on a routine basis.
- Working closely with IT leadership to ensure successfuland continuous delivery of all products and services byITD.
- Assigned to partner with Districts to actas a point of focus / resource for IT management escalations andcoordination.
- Partner with business andEnterprise Architecture to identify product lines then develop andmaintain a multiyear business capability roadmap.
- Responsible for building and maintaining relationshipswith assigned business partners.
- Interfacingwith project managers service and operations managers to coordinatework prioritize requests and manage escalations for assignedDivisions.
- Identifying opportunities for newservices service improvements and technical innovation to meetbusiness needs.
- Overseeing the management ofbusiness partner expectations as related to ITD engagement andservice or product delivery.
- Managingescalations related to technology procurements projects and servicedelivery requests.
- Identifying championing andcommunicating customer needs.
- Consult andcollaborate with ITD teams managing production operations and thestrategic direction for systems owned by assigned businesspartners.
- Support continued compliance withVDOT and VITA policies standards and guidelines.
- Bachelors degree or six (6) years or more of relatedexperience. (6yrs)
- Experience working inInformation Technology (including knowledge of SDLC AgileMethodology Technology Procurements. (5yrs)
- Strong communication skills in writing speaking andpresenting with leadership of all levels. (10yrs)
- Ability to listen build rapport and develop credibilityas a strategic partner. Be able to shift opinions using influenceover positional power. (10yrs)
- Skilled andexperienced at conflict negotiation and resolution; Experiencedealing with difficult customers. (10yrs)
- Ability to shareownership and drive results as a team.Ability to focus on purpose value and results rather thansolutions. (10yrs)
- Ability to connect strategyto execution; Strategic thinker. (10yrs)
- Experience in Product Line planning development andmanagement. (10yrs)