Customer Helper

4 weeks ago

Horley, United Kingdom Jet2.com Full time

Job Description:

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.  
After our fantastic success in Winter 2023, we now have some great opportunities for Passenger Service Agents to join our Ground Operations Team at London Gatwick Airport on a Fixed Term Contract, to support our growing list of Charter flights.
 
Reporting to the Front of House Duty Manager – London Gatwick, our Passenger Service Agents provide a warm and friendly welcome and ensure all customers get their holiday off to a great start

Key responsibilities include - 
  • Welcoming our customers as they arrive at the airport and helping them with any queries.
  • Work with and monitor our 3rd Party Handling Agent who are responsible for Checking in our customers, issuing boarding passes and following safety and security procedures.
  • Assisting at the boarding gates and working with our 3rd Party Handling Agent colleagues to make sure our flights depart on time.
  • Supporting our customers throughout their journey through the airport
  • Greeting our customers as they arrive back at the airport from their holiday.
  • Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.
As we are always on hand to help our customers, this position involves working on a fixed shift and requires flexibility to support our flight programme. Shifts will be rostered on Fridays, Saturdays and Sundays and can start as early as 3:00am to cover our 24/7 operation. Our Passenger Service Agent positions are available on a 30-hour contract basis. This is an exciting and rewarding role with a real focus on delivering fantastic customer service
 
Successful candidates will already be demonstrating Role Model behaviours. With a genuine passion for delivering outstanding customer service, you will be a strong team player and have a positive and flexible approach. You will also be required to provide a full 5-year checkable employment/education and address history, satisfactory criminal record checks and a valid photo ID.
 
We offer our valued colleagues a range of benefits including: -
  • £13.45 per hour plus shift allowance for unsociable hours
  • Generous Discretionary Profit Share Scheme
  • Annual pay review
  • Free Car Parking
  • Free Uniform plus £50 annual allowance towards uniform accessories
  • Contributory pension scheme
  • 3 x Salary Life Assurance
  • 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
  • Option to buy and sell annual leave
  • Cycle to Work Scheme
  • Career progression opportunities
  • Access to Mental Health First Aiders
  • Employee Assistance Programme including professional counselling
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Recommend a Friend scheme (£250 for successful referrals)
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
This is a great opportunity to be part of an exciting and forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 11 UK bases. 

Help us send out all-important customers on holiday with Jet2.com and Jet2holidays

 

 
 

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