Primary Care Manager

Job summary

We are seeking a candidate who is passionate about working with general practices

This is a fantastic opportunity for an experienced, motivated and enthusiastic manager to join our high achieving place-based primary care team in Wakefield. Our team delivers the commissioning of primary care medical services for the 396,478 patients living in the Wakefield District.

We are looking for a team player who can thrive in a challenging, varied and fast paced environment where every day brings something new or different

We offer a supportive team environment, with opportunities for learning, development and flexible working.

Main duties of the job

Working closely with both general practices and primary care networks, the ideal candidate will be a confident communicator who can build positive relationships and work collaboratively with stakeholders both internal and external to the ICB.

The successful candidate will be aware of national strategies and policies relating to primary care and will be able to deliver on the objectives of both local and national strategies and policies.

Day to day you will work closely with the primary care team, working to achieve and deliver against a shared set of team goals and ambitions. You will work closely with GPs, Clinical Directors, Practice Managers, PCN Business Managers and the GP Federation Conexus, in order to review performance and patient outcomes, providing leadership and supportive actions to facilitate change and improvement.

About us

NHSWest Yorkshire ICB is responsible for improving population health and reducinginequalities to meet the diverse health needs of its population and is part ofthe West Yorkshire Health and Care Partnership which includes organisations,local councils, health and care providers and voluntary, community and socialenterprise organisations.

Weare passionate about creating an inclusive workplace that promotes and valuesdiversity; we see this as a strength and part of our founding mission, valuesand behaviours. We know through experience that different ideas, perspectivesand backgrounds create a stronger and more creative work environment thatdelivers patient outcomes.

Weare committed to creating the best place to work, where your contribution isvalued, your wellbeing is supported and all our colleagues can reach their fullpotential. We welcome and encourage applications from all areas of thecommunity, who meet the criteria for the role, regardless of their protectedcharacteristics.

We operatea Carer friendly working environment that is supportive and inclusive. Weactively encourage Carers to self-identify themselves and are offered a workingCarer passport.

As a MindfulEmployer we are positive and enabling towards all employees and job applicantswith a mental health condition.

We are a DisabilityConfident Employer and commit to shortlisting suitable applicants who meet theessential criteria for an informus of any adjustments you may require.

Job description

Job responsibilities

This role will play a fundamental part of Wakefield Place Health and Care Partnership Primary Care Team, supporting the delivery of our local Strategy across our 34 GP practices and 7 Primary Care Networks. The Primary Care Team is responsible for all elements of the delegation of General Practice commissioning for Wakefield Place. This includes Contract management / monitoring, Service specification development and Supporting Primary Care Networks. Additionally, the Primary Care Team plays a key role in the transformation of primary care services and the ICS (Integrated Care System), with the delivery of local place-based delivery plans working in collaboration with partners.

You will bring to the role knowledge and experience of general practice and primary care networks with a commitment to ensuring delivery of high quality and consistent services meets with the needs of our patients.

Main Duties and Responsibilities

The post holder will lead the Primary Care Team to support the continued development of Primary Care Networks, where required, within a defined area, ensuring plans are consistent with the Primary Care Strategy and commissioning priorities. This includes working with clinical and managerial leads and others within the Wakefield Place and the West Yorkshire ICB ensuring appropriate collaborative working between designated localities and across all geographies, including Local Authority.

The post holder will help to ensure that appropriate organisational developments take place across primary care and primary care networks within a defined area, including the development of skills, knowledge and capacity to achieve system maturity.

Through the process of commissioning, co-commissioning and performance monitoring providing high quality care including the delivery of national plan targets, local targets and key national standards relevant to primary care.

Primary Care Development

To develop positive relationships with GPs and Practice Managers, clinical directors and business managers, local secondary and community service providers and the local authority in order to deliver primary care services.

To lead on the delivery of a number of primary care projects and programmes of work, ensuring delivery against agreed objectives and ensuring that best practice is shared across the localities, ICB and the wider NHS organisation as appropriate.

To provide support to the ICB Clinical Leads and primary care team to develop the Primary Care Strategy.

To lead on and/or provide support for primary care projects on a matrix basis across the West Yorkshire ICS (where required).

Responsible for project planning processes from inception through to delivery. This includes monitoring, reporting, managing risks and issues.

To work with the Public and Patient Engagement Groups to ensure they are represented within the ICB, Primary Care Networks and General Practice.

Participate in relevant internal and external working groups/projects, services and initiatives linking with the Business Intelligence team in order to provide information and analytical advice and expertise.

Support commissioning processes specifically linked to primary care.

Working closely with the clinical leads on specific pieces of work as part of the primary care strategy delivery.

Primary Care Performance

Work closely with practices in understanding data, systems and processes to increase knowledge, develop and spread best practice.

Establish systems and processes to monitor quality in primary care.

To interpret data in order to monitor practice performance, make meaningful clinical decisions and transform services/ pathways.

To contribute to the development and delivery of strategies that deliver continuous improvement in primary care Primary Care Commissioning

Working with the Senior Primary Care Development and Commissioning Managers and Contracts Management team, the post holder will support the delivery and monitoring of local contract development and performance and agreeing remedial action where required

Provide oversight and monitoring of all aspects of Primary Care contracting Enhanced Service budgets

Primary Care Commissioning

Working with the team, the post holder will support the delivery and monitoring of local contract development and performance and agreeing remedial action where required.

To carry out Contract Assurance visits.

To respond promptly and efficiently to queries and issues raised by colleagues, member practices and both internal and external stakeholders, making decisions on appropriate actions as required.

Project Management

To work autonomously and with significant discretion to deliver a number of projects to support the work of the ICB, ensuring that project management arrangements are appropriate to the size and complexity of the project being undertaken.

To produce business cases, service specifications and performance monitoring systems for the proposed service changes.

To implement service change, evaluate the outcomes of service change and present findings and recommendations from these evaluations.

To develop, propose and implement improvements to policies and processes that impact within and beyond own area.

To interpret complex data and implement national policy, regulation and guidance relating to General Practice, translating this into ICB wide policy as appropriate.

To handle complex facts or situations which require analysis, interpretation, comparison of a range of options and the ability to make recommendations.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent level of experience of working at a senior level in Healthcare. Experience of leading and managing staff Experience of working in a busy environment with time sensitive pressures Experience of communicating and engaging effectively with external agencies / stakeholders

Desirable

PRINCE2 or other Project Management training / experience Evidence of continuing professional development in a relevant area

Experience

Essential

Experience of working in a NHS environment Knowledge and understanding of the NHS structures including Primary Care, how it operates and the challenges it faces

Desirable

Experience of working in a multi agency environment Experience of working in Primary Care environment

Skills & behaviours

Essential

An understanding of contract / performance management A broad understanding of relevant policy and contracts Competent in using Microsoft Office packages including word, Powerpoint and Excel Proficient in using Microsoft Teams and the ability to carry out effective presentations and communicate effectively through Teams Ability to carry out effective presentations and communicate effectively in person (face to face) Approachable, welcoming and supportive style, which allows individuals to trust and respect you Ability to prioritise workload and good organisational skills Ability to work autonomously, and flexibly, with good time management skills when working at home Aware of the importance of confidentiality Good analytical and numerical skills with the ability to interpret complex data

Desirable

Ability to understand and analyse data with changing priorities where a range of options may be identified The ability to take an objective view, seeing issues from all perspectives and especially external and patient perspectives An ability to communicate effectively, listen to others and share information

Additional Requirements

Essential

The confidence to question information and explanations supplied by others, who may be experts in their field. Has the ability to influence and persuade others articulating a balanced, non-personal view and to engage in constructive debate without being adversarial or loosing respect and goodwill. Able to effectively develop networks and alliances, building and maintaining relationships by encouraging contribution and working in teams

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